French-Speaking Junior Customer Support Representative
French-Speaking Junior Customer Support Representative
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Job Description
Job Title: French-Speaking Customer Support Representative
Location: Lisbon Portugal (On-site)
Schedule: Monday to Sunday 09:00 to 18:00
Days Off: 2 rotative days per week (1 full weekend off per month)
About the Role
Are you a French speaker with a passion for helping people Join our international team in Lisbon as a Customer Support Representative. In this on-site role you will assist users by providing friendly and efficient support via phone email or chat ensuring a high-quality customer experience.
Key Responsibilities
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Respond to customer inquiries in French via phone email and/or chat
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Assist customers with product or service-related questions issues and complaints
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Deliver accurate valid and complete information using the right methods and tools
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Escalate complex issues to the appropriate internal teams
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Follow communication procedures guidelines and policies
Requirements
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Fluency in French (B2 or above); English for internal communication
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Excellent communication and problem-solving skills
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Ability to work on-site in Lisbon
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EU citizenship or valid Portugal residence permit
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A positive attitude patience and strong interpersonal skills
What We Offer
Meal Allowance: 7.63 net per working day
Transport Allowance: Not provided
Relocation Support:
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For candidates relocating from outside Portugal:
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Room in a shared apartment for up to 12 months at a cost of 280/month (includes all utilities deducted directly from the payslip)
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Reimbursement of airfare: Up to 400 (Economy class) after 6 months of employment
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For candidates already in Portugal:
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Relocation support provided only if currently living in competitor-provided accommodation
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Employment Type
Full Time
