Quality Service Officer
Quality Service Officer
Posted on :
27-05-2025
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1 Vacancy
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Job Description
Quality Service Officer (Banking)
A fast-growing China-based Bank with its Group Company listed in Hong Kong is looking for a high-calibre Quality Service Officer to handle customer complaints.
Responsibilities
- Provide quality services in handling customers complaints
- Ensure necessary follow-up actions in accordance with the HKMA requirements
- Identify potential threats or areas that need continuous improvement and escalates them to appropriate parties for follow-up actions
- Perform ad hoc duties assigned by the supervisor
Requirements
- Degree holder or above in Business related disciplines with at least 2 years of working experience in customer services;
- Excellent communication skills with high EQ and good problem-solving skills;
- Familiar with banking operations and products will be an advantage;
- Knowledge of Microsoft software (Word Excel PowerPoint) and Chinese word processing;
- Self-motivated able to work independently and willing to accept challenges;
- Proficient in both spoken and written English and Chinese fluent in Putonghua are preferable.
Interested parties please send your resume in word format with current & expected salary and notice period to For details please feel free to contact Thomas Wong at.
Employment Type
Full Time
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