Install and Service Coordinator
Install and Service Coordinator
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Job Description
Install and Service Coordinator
American Home Design is looking for a full-time Service Coordinator for our RainSoft division at our office in Goodlettsville TN (15 minutes north of Nashville). The Service Coordinators primary focus is scheduling appointments for service on our existing customers water filtration systems. The secondary focus is administrative support for our customers and team. This role ensures that our service techs have a full and efficient work schedule each day in the Middle TN & East TN markets. We are looking for someone who takes pride in providing excellent customer service and ideally has experience scheduling or routing a team.
Scope of Responsibility:
Our Install and Service Coordinator is responsible for scheduling approximately 5-7 Service Technicians daily and weekly routes. This position is extremely phone-heavy requiring frequent and extended conversations with customers throughout the day. A large portion of the day will be spent answering incoming calls providing support and reaching out to customers to coordinate service needs.
Additionally this role provides administrative support to our three offices helping ensure every customer has a smooth and positive experience throughout their service journey. The Install and Service Coordinator also assists in preparing and organizing financing paperwork for new job installs ensuring everything is completed accurately and on time to keep projects moving forward.
Potential Earnings & Benefits:
- Base Salary Bonus Opportunity
- Benefits: Health Insurance Life Insurance etc.
- 401(k)- profit sharing plan with a 50% company match up to 4%
- PTO and Paid Holidays
- Paid professional training
- Opportunity for Growth
The Right Candidate Will Have:
- Top notch customer service and routing skills
- Experience in scheduling/routing
- Strong communication and listening skills
- Problem solving skills to reach a win-win solution for customer concerns
- An organized work flow and attention to details
- Ability to work under pressure and meet deadlines
- Proficiency with technology
- Positive attitude
- Able to work with and support all personality types and team members
- Comfortable with using technology in day-to-day functions
- Familiarity with Middle TN and East TN cities and geography is a plus
Company Overview:
American Home Design is a locally owned & operated home improvement company for over 45 years serving Middle & East Tennessee and Southern Kentucky. We are consistently awarded as a Top Workplace Winner by the Tennessean newspaper. We have an excellent reputation for taking care of our customers and maintaining an A rating with the Better Business Bureau. American Home Design is ranked in the top 100 remodeling companies in the country.
For more information contact Anita Fisher Recruiter at or email
Required Experience:
IC
Employment Type
Full-Time
