Live Chat Customer Service Associate Remote Position 2535hr No Degree or Experience Required
Live Chat Customer Service Associate Remote Position 2535hr No Degree or Experience Required
Posted on :
26-05-2025
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1 Vacancy
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Job Description
Live Chat Customer Service Associate Remote Position $25$35/hr No Degree or Experience Required
Role Overview
An international SaaS and eCommerce support company is now hiring Live Chat Customer Service Associates to join its all-remote customer engagement team. This entry-level position offers hourly pay between $25 and $35 and does not require any prior experience or formal education. Youll be assisting customers via live chat and emailnever over the phone. If youre looking to begin a legitimate work-from-home job with flexible hours full training and real advancement opportunities this role was built for you.
The Client and amp; What Youll Be Doing
The client is a leading platform providing digital services to customers across multiple industries including tech education and consumer products. Their customer base is global and users rely on responsive human-centered support. As a Live Chat Customer Service Associate your job is to communicate with users through live chat and email helping them solve login issues process refunds explain subscriptions or answer questions about products. All support interactions are conducted in writing with templates saved replies and full documentation to help you succeed.
Primary Job Tasks
Live Chat Support: Monitor and respond to live chat inquiries from users experiencing technical issues account confusion or billing problems.
Email Ticket Responses: Address support requests submitted through the platforms ticketing system. Provide timely and accurate replies to all customer questions.
Use Support Macros and Internal Docs: Reference brand-approved templates and internal knowledge base articles to deliver clear and consistent support.
Track and Document Tickets: Record all customer conversations and assign appropriate tags summaries and follow-up actions for other team members.
Escalate Complex Issues: Route issues to the billing QA or engineering teams when problems fall outside your control or involve platform errors.
Flag Process Improvements: Suggest better language for templates or identify areas where the help documentation may be unclear or outdated.
Meet Performance Targets: Strive to maintain high levels of customer satisfaction fast response times and accurate ticket completion.
Engage in Asynchronous Team Communication: Collaborate with team leads and peers through Slack Notion and scheduled updates.
Stay Informed About Product Updates: Read daily announcements and bug reports to ensure your responses reflect current platform status and policies.
Deliver Brand-Aligned Support: Maintain a warm approachable tone while providing efficient and helpful responses in all chats and emails.
A Typical Shift Breakdown
Early in Your Shift
Log in to the chat platform check for new documentation and scan for internal updates on outages or new features. Begin tackling any assigned email backlog.
Mid-Shift Workload
This is when live chat traffic spikes. Youll be juggling multiple chat conversations with users who need quick accurate assistance. Youll use macros to stay fast and personal touches to maintain empathy.
Wrapping Up
Complete open chats finalize any unresolved emails and leave clear notes for the next agent. If you noticed a pattern in customer issues write a brief note for your team lead or submit a macro update suggestion.
Who Were Looking For
Fluent in written English
Able to type 40 words per minute
No experience or college degree requiredthis is an entry-level role
Comfortable working online using cloud-based apps and chat systems
Organized proactive and self-motivated in a remote work setting
Possess a high school diploma or equivalent
Has access to a laptop or desktop with reliable Wi-Fi
Friendly calm and patient tone in writing
Available for a minimum of 20 hours per week with optional full-time shifts
Open to feedback and performance reviews
Tips for Performing at a High Level
Writing and amp; Typing Fluency
Speed mattersbut accuracy and tone are even more important. Use spell-check tools and chat formatting guidelines to ensure every message is clean and professional.
Learning Product Details
Use downtime to explore the help center and FAQ pages. The better you know the product the quicker youll respond with accurate info.
Written Tone and Customer Care
Even when frustrated customers deserve kindness. Use soft openers and reassuring phrases like Let me get that sorted for you right now.
Managing Live Workload
Use split screens or browser tabs to manage multiple chats. Triage urgent chats first and reply to low-priority emails during slower times.
Handling Remote Independence
Set timers for break reminders organize your desk and close distractions during your shift. Remote work rewards structure.
Growing With Feedback
Embrace feedback from QA and your leads. Small changes in your phrasing or speed can lead to better scores and early promotions.
Getting Started with the Client
Initial Application
Submit a short resume and complete a brief availability survey. No degree or job history is required.
Typing and Writing Skills Assessment
Youll complete a 5-minute typing test and respond to three sample customer questions to demonstrate tone and clarity.
Chat Simulation or Async Interview
If selected youll be asked to complete a short live chat simulation or text-based interview.
Paid Virtual Training
Attend a 5-day onboarding series where youll learn the platforms tools tone and ticketing flow. Youll complete practice tickets and receive coaching.
Mentored Trial Shifts
Work 23 live shifts with real customers under the guidance of a lead. Youll receive actionable real-time coaching.
Full Role Activation
Once approved youll be added to the full support team assigned a consistent schedule and gain access to internal resources and advancement paths.
Workplace Environment
The client operates fully remotely with agents working across North America Europe Asia and Latin America. Team communication is async-first with no daily Zoom calls or micromanagement. Recognition comes via performance bonuses shoutouts and advancement. Training modules are updated monthly and youll have access to Slack channels for collaboration and problem-solving.
Perks and Extras
Fully remote and non-phone environment
Paid training from day one
Home office reimbursement after 30 days
Flexible shifts with weekend options
Bonuses based on customer satisfaction and chat volume
Career pathways into QA knowledge base editing or support team leadership
Monthly digital rewards (gift cards subscriptions merch)
Learning stipend for online courses (Coursera Udemy etc.
Why This Role May Be the Right Fit for You
You dont need a polished resume or a college degree to start this jobyou just need to be reliable communicative and ready to learn. Whether youre changing careers starting fresh or just want consistent remote income this is a real job with structure support and advancement. With no calls and no experience required this is one of the most accessible remote roles available today.
Applicant Questions Answered
Do I need any customer service experience
No. This is an entry-level job with complete training included.
Will I be answering phone calls
No phone callsthis role is entirely chat and email-based.
Can I work from outside the U.S.
Yes. This role is open globally with the right internet connection and device setup.
How flexible is the schedule
Youll choose your preferred shift hours and can adjust based on availability.
When can I start
Most applicants begin training within 710 days of application approval.
Next Steps to Apply
Click Apply Now to complete your short application and secure your interview spot. With no degree or experience required these roles fill quickly. Dont waitstart your remote journey today.
Employment Type
Full Time
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