HOD - PR, Marketing, and Customer Management (Malaysia & Singapore)
HOD - PR, Marketing, and Customer Management (Malaysia & Singapore)
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5years
RM 12000 - 12000
1 Vacancy
Job Description
About the Company
Job Responsibilities
Leadership & Strategy
Lead and manage the PR Marketing and Customer Management team ensuring accountability and alignment across markets.
Drive strategic positioning to increase brand visibility and industry recognition.
Public Relations
Develop and implement PR strategies to strengthen brand reputation.
Foster relationships with media influencers and key stakeholders.
Lead proactive crisis communications and reputation management.
Marketing & Campaigns
Plan and execute integrated multi-channel marketing campaigns.
Analyze consumer insights and market trends to optimize strategies.
Customer Experience
Oversee and improve customer service operations across touchpoints.
Monitor and respond to feedback inquiries and reviews in a timely manner.
Implement initiatives to boost customer satisfaction and loyalty.
Event Activation
Manage activations including roadshows clinics and event kit collections.
Ensure all activations align with brand goals and engage target audiences.
Loyalty Program
Design and launch a comprehensive customer loyalty program.
Collaborate across teams to embed the program within existing channels.
Digital & Social Media
Manage digital platforms including the corporate website and social media.
Develop and execute social strategies to grow awareness and engagement.
Curate relevant and engaging content for various online platforms.
Requirements
Bachelors or Master s degree in Marketing PR Communications or Business.
At least 5 years of relevant experience including 2 years in a leadership capacity.
Key Competencies
Strong strategic and creative thinking with a results-oriented mindset.
Customer-focused with a passion for delivering high-value experiences.
Analytical and data-driven with the ability to optimize based on performance metrics.
Agile and adaptable to changing trends and customer needs.
Proficient with digital tools social media platforms and AI-based marketing technologies.
Benefits
Birthday leave & allowance
Parking subsidy
Laptop allowance
Performance based bonus
Employment Type
Full Time
