Are you a motivated leader with a love for fast-paced environments mouth watering food and team success Do you want to be part of a growing family-owned brand thats committed to offering an authentic and unforgettable dining experience If youre ready to step up and lead then wed love to hear from you!
Position Overview
As the Retail Manager at The Yiros Shop you will play a key role in overseeing the daily operations of the store. Youll be responsible for managing the retail and hospitality aspects of the business including leading a dynamic team ensuring exceptional customer service maintaining high food standards and driving operational excellence. Youll also work closely with the Assistant Restaurant Manager collaborating to achieve sales targets uphold food safety standards and contribute to the overall success of the store.
Key Responsibilities:
- Manage day-to-day store operations ensuring efficient service well-maintained stock levels and a welcoming environment
- Lead train and motivate a young and energetic team to deliver outstanding customer service
- Drive sales and achieve targets through effective upselling promotional activities and local area marketing
- Handle customer feedback professionally ensuring a consistently positive guest experience
- Manage inventory control ordering and waste minimisation to meet business needs
- Ensure full compliance with food safety hygiene and workplace health and safety standards
- Manage labour through rosters staff onboarding cash handling and administrative duties including opening and closing procedures
- Monitor team performance to ensure profitability through ongoing training development and achievement of KPIs
The Right Candidate Must Have:
- Proven experience in managing a team in a fast-paced retail or hospitality environment.
- Ability to motivate lead and develop a young vibrant team while setting and achieving goals.
- Passion for providing exceptional customer service and creating a memorable experience for each guest.
- A strong understanding of food safety regulations with the ability to enforce them in daily operations.
- Excellent time management skills with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Comfortable with change and able to quickly adapt to new challenges as the business grows.
- Commitment to maintaining high standards of cleanliness presentation and store operations.
- Proven experience in training and developing staff to enhance team performance.
- A friendly approachable attitude and a collaborative approach to working with a diverse team.
- A genuine passion for the fast-food industry Greek cuisine and delivering an outstanding customer experience.
Qualifications :
- Proven experience as a Restaurant Hospitality Manager Retail Management Diploma of Hospitality Management or similar role (2 years preferred)
- Flexibility to work evenings weekends and public holidays.
- Strong communication and interpersonal skills.
- Experience with rostering inventory management and financial reporting.
- Proficiency in retail or hospitality management software and MS Office.
- A love for Greek food and an energetic team-focused approach to work.
Additional Information :
Mandatory Requirements
- Food Safety Certificate Completion of the Im Alert Food Safety Course (FREE online).
- Working Rights Passport and visa grant for international workers (if applicable).
- RSA Certificate Must be obtained within 30 days of commencing employment
Benefits:
- Competitive annual salary of $75000 superannuation with performance-based bonuses
- Employee discounts on all Yiros Shop menu items.
- Health dental and vision insurance.
- Career growth opportunities within a rapidly expanding business.
- Flexible hours and paid time off.
- A fun supportive and energetic work environment where your ideas and contributions matter
Our Culture:
At The Yiros Shop we foster a positive inclusive and supportive work environment where team members are encouraged to bring their best selves to work every day. Were a family-owned business and we believe in creating strong bonds not only with our customers but also within our team. When you join The Yiros Shop you join a brand that values authenticity community and personal growth.
We celebrate diversity and individuality and were committed to ensuring that everyone feels respected supported and empowered. Whether youre working behind the scenes or directly with customers your voice is always heard and valued.
Ready to Make Your Mark
If youre passionate about great food great service and building a fantastic team The Yiros Shop is the place for you. Come be part of our family and help us continue to grow and share the authentic Greek experience with our customers at Cannon Hill.
Remote Work :
No
Employment Type :
Full-time