IT Support Engineer
IT Support Engineer
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Job Description
We are looking for a IT Support Engineer who will assist IFS employees around the globe with client support software installations and remotely diagnosing and troubleshooting technical issues.
Primary Job Role:
- Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.
- Determining the best solution based on the issue and details provided by the customer.
- Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.
- Stay up to date on current and past incidents to maintain the highest levels of customer service.
- Share knowledge and provide assistance as needed within the team.
- Represent the Remote Desktop Support team at different IT projects and initiatives.
Qualifications :
- Bachelors degree in Information Technology Computer Science Computer Systems & Network or System Engineering.
- At least 2 years of experience in IT operations or IT support function.
- Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
- Hands on experience with troubleshooting end-user IT equipment (Laptops Monitor etc..) hardware issues will be an added advantage
- Strong understanding in basic IT technical concepts such as Microsoft Services Networking IT Infrastructure etc.
- Ability to work in a fast-paced ever changing environment.
- Good customer service and business communication skills.
- Experience in working for a global customer base will be an added advantage.
- Basic understanding on ITIL Incident and request management (Optional).
- Work effectively individually or in a team-oriented collaborative environment with great interpersonal skills.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
