Counselor Assistant (Administrative Specialist 1)
Counselor Assistant (Administrative Specialist 1)
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$ 3705 - 5066
1 Vacancy
Job Description
Initial Posting Date:
05/23/2025Application Deadline:
06/01/2025Agency:
Department of Human ServicesSalary Range:
$3705 - $5066Position Type:
EmployeePosition Title:
Counselor Assistant (Administrative Specialist 1)Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Do you have a passion for serving Oregons most vulnerable community members Are you an innovative compassionate and hard-working individual who thrives when working as part of a team If this sounds like you you could be the newest addition to our team and we sincerely hope you consider joining us.
Spanish/English bilingual is preferred but not required. A 5% bilingual differential pay will be contingent upon passing test(s) evaluating your proficiency.
Summary of Duties
This position will provide direct consumer support services to a team of Vocational Rehabilitation (VR) counselors and the Branch Manager by performing technical casework assistant tasks. Perform office support activities requiring good judgment and decision making knowledge of policies procedures and laws. Primary duties will include client support services casework support services and review of referrals and information.
As a Counselor Assistant (Administrative Specialist 1) you will:
- Process records requests from multiple agencies in accordance with agency records policy and clients privacy rights.
- Review tracking report with Vocational Rehabilitation Counselor (VRC) to ensure medical records are received in a timely manner to complete eligibility.
- Assist in the programs case management system (ORCA) understanding of caseload management categories and subcategories utilized and budget financial management.
- Assist and manage multiple vendors with frequent follow up on payments for services provided.
- Provide person-centered direct support services to customers with disabilities by assisting with completion of application forms gathering information to assist in determining eligibility for Vocational Rehabilitation (VR) services.
Minimum Qualifications
Two years of secretarial or basic administrative support experience that includes records processing generating documents and gathering and sorting data;
OR
An associate degree in general office occupations and one year of experience with records processing generating documents and gathering and sorting data;
OR
An equivalent combination of education and experience.
Essential Attributes
We are looking for candidates with:
- Experience providing clerical functions at a technical or secretarial support level.
- Experience working in a team environment to ensure completion of projects and assignments.
- Experience in customer service and the ability to de-escalate clients when needed.
- Experience with billing invoices and receiving payments for client services.
- Experience maintaining a high degree of integrity with regards to ethics and respect for confidentiality.
Attention all candidates! An attached cover letter is required in order to be considered for this position. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
- Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
- Your work will take place in the Springfield office with hours of Monday through Friday from 8am 5pm.
- Daily work with a diverse group of program participants who have physical mental and/or emotional disabilities.
- Work in an environment with frequent interruptions due to phone calls and staff or client needs.
- Must have the ability to prioritize and work under critical timelines.
- Local or out of town travel is necessary at all times so must possess a valid drivers license and acceptable driving records to use state vehicle. Reasonable accommodations per the ADA or other solutions in certain cases may be used to meet this need.
- May encounter angry hostile frustrated individuals as wells as those with behavioral or cognitive challenges.
Background Checks and Requirements
- A valid drivers license and acceptable driving record are required for this position.
- If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans preference:
- Veterans preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.
- The recruiter for this position is Bonnie Nyssen. If you contact the recruiter please include the job requisition number.
- Email:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
