Guest Services Agent
Guest Services Agent
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Job Alert
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Job Description
We are looking for enthusiastic proactive and friendly customer service extraordinaire to join our team as a Guest Service Agent. This role is available as a part - time opportunity.
Key responsibilities include (but not limited to):
- Delivering a 5 - star experience for our guests at every touchpoint.
- Maintaining a proactive approach to complaint handling and be confident in resolving issues.
- Actively upselling and promoting special promotions or facilities available within the hotel.
- Managing administrative and data entry for guest relations.
- Guest Communications (including internal and external phone calls).
- Guest Services (not limited to checking in and checking out our guests).
Qualifications :
We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5-star hotel we want to hear from you!
You have the below qualifications/attributes (but not limited to):
- A positive attitude and professionalism with a genuine passion for creating unforgettable guest experiences.
- Ability to thrive under pressure in a dynamic fast-paced environment.
- Strong team player with the ability to work cohesively and collaboratively.
- Proficient in computer systems with experience in Opera Cloud.
- Flexibility to work a rotating roster including weekdays weekends holidays and nights.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach to guest needs.
Additional Information :
Accor we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer:
- A fun diverse & inclusive culture where we value you being the Real Deal.
- Career progression opportunities as far as the eye can see.
- Extensive local national and international discounts on Accommodation Food & Beverage and other hospitality benefits.
- A team that is all about development giving you endless opportunities to grow and progress in your career.
You must have valid and current working rights in Australia.
If this sounds like your next step please apply today to see where a conversation could take you. We cant wait to hear from you!
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
