Functional Strategy Analyst

Overview

Who we are

To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

The Strategy team is responsible for devising planning and overseeing the Organizations Strategic roadmap including prioritization of multiple initiatives and the organizational change management required to drive adoption across the organization. The team works with the different functional areas and external partners to enable a cohesive view of our collective priorities and ensure alignment integration and execution throughout.

Functional Strategy

The Functional Strategy team works in partnership with our functional leaders across Operations and Operations Support to ensure the strategic roadmap and corresponding priorities are outlined developed and managed through individual project plans. The team also informs business requirements and prioritization for technology development and implementation by technology development domains. The team is responsible for partnering with all the required stakeholders to ensure the objectives milestones timeframe involved and expected outcomes are clearly delineated tracked and measured.

New Business

As we continue to evolve as a mobility company the New Business team represents the gateway for any business initiatives outside of current core functions. The team is responsible for defining the architectural framework of any new partnership and implementing strategic priorities to enable a customer centric servicing model inclusive of self-service agent-assisted and back-end processes including related factory leadership. Along the way the team outlines any enterprise-wide dependencies to ensure an effective integration with our existing capabilities.

Responsible for supporting development and implementation of strategic initiatives with specific concentration on Digital Contact Strategies via Email SMS and Push Notification channels. Activities include research road mapping and collaborating across functions and processes as well as providing input on strategic roadmaps planning/prioritizing strategic initiatives and assisting in creating process maps to understand and present solutions for seamless business integration. The Analyst is expected to focus and develop customer insights in order to pave the way for strategic opportunities to thrive in the TFS/LFS/Private Label environment.

What youll be doing

• Support major projects & initiatives that drive desired business outcomes to advance TFS/LFS/Private Label strategies by effectively collaborating across the organization with objectives of delivering a simple and efficient customer-/product- life cycle.

• Focus on customer insights and industry best-practices to plan and execute a customer-/product- life cycle which prioritizes TFS/LFS/Private Label overall strategy and a customer-centric experience.

• Develop and implement strategic roadmaps and process improvements for Digital Contact Channels that align with and drive strategic opportunities and planned initiatives.

• Create measure analyze and refine Digital Contact champion-challenger tests with the objective of optimizing the TFS/LFS/Private Label contact strategy.

• Identify gaps in relevant processes and consult with stakeholders on solutions and remediations.

• Contribute subject-matter level expertise and business insight to innovate digital contact optimization in alignment with TFS/LFS/Private Label business strategies with the goal of driving a personalized customer-centric experience.

• Support business growth through various opportunities creating pathways and combatting roadblocks in the path to business enablement.

• Assist leadership in developing standard and consistent operating procedures goals and objectives for the respective function based on customer insights and research findings.

• Create communications and presentations as needed and ensure information is disseminated to the appropriate audiences.

What you bring

• Ability to build relationships with a broad audience both internal and external to TFS.

• Manage projects successfully to meet deadlines provide deliverables and adhere to budgets.

• Expertise in Digital Contact or Digital Marketing discipline

• Work collaboratively with other team members.

• Strong organizational and stakeholder management skills.

• Strong verbal written and analytical skills.

• Working knowledge of Microsoft Office Applications (Word PowerPoint Excel etc.).

• Working knowledge of Salesforce Marketing Cloud HubSpot Brevo or similar

Other related accountabilities may be assigned but are not essential.

What well bring

During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect

• Professional growth and development programs to help advance your career as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services adoption childcare schools and more

• Tax advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply! Our people make all the difference in our success.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.

Have a question need assistance with your application or do you require any special accommodations Please send an email to .