ON SITE HIRING EVENT- Customer Experience Representative- Louisville Airport (SDF)
ON SITE HIRING EVENT- Customer Experience Representative- Louisville Airport (SDF)
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1 Vacancy
Job Description
Overview
Please join us for our In-Person Hiring Event on Wednesday June 18 2025 from 9:00 a.m. - 3:00 p.m.
We are Hiring Immediately!!!
We will be hosting an IN-PERSON Hiring Event for our Customer Service Representative!
We are looking to fill roles at the Louisville Muhammad Ali International Airport.
Interview Event Location: 4221 PARK BLVD. LOUISVILLE KY 40209-1257
Attire: Business Professional
What you Need to bring: Resume & Drivers License
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $16.50 bonus potential.
This position is located at:
Louisville Muhammad Ali International Airport (SDF)
600 TERMINAL DR STE 18
LOUISVILLE KY 40209-1595
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedules (40 hours): we are looking to fill two roles. They are as follows:
- Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)
- Shift B- Sunday - Thursday 3:00 p.m.- 12:30 a.m. EST (3rd shift)
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail guest services or administrative support
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work the following shift/schedule:
- Shift A- Wednesday - Sunday: 3:00 p.m. - 12:30 a.m. EST (3rd shift)
- Shift B- Sunday - Thursday 3:00 p.m.- 12:30a.m EST (3rd shift)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
