Workplace Services , Site Lead
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Job Description
ServiceNow is changing the way people a service-orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster andbemore scalable than ever before.
Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Team Description
Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces from ideation to expiration and we are a key influencer of the employee experience by way of our workspaces services and amenities.
Job Description
We are seeking an experienced Workplace Services Site Lead in (location) to coordinate and oversee day-to-day facilities management employee programs and meeting & events responsibilities. As the WPS Site Lead you will oversee Workplace Services (WPS) Operations and stakeholder engagement for the site. This position requires an on-site presence (5 days/week 8am-5pm M-F) and is available for emergency response 24/7/365.
Key responsibilities include:
Oversee WPS on site programs including but not limited to soft services meeting room and event services office supplies amenities & perks move management and landlord interactions.
Manage vendors including but not limited to maintenance HVAC electrical security janitorial furniture and kitchen services to ensure proper delivery of their services.
Engage and coordinate with key stakeholders providing updates and incorporating their feedback into improving workplace experience program and operational decisions. Collaborate with Employee Services and Experience & Events Leads to ensure seamless service delivery and engagement.
Effectively utilize our ServiceNow platform including receiving and reviewing requests assigning or completing work orders and tracking completion/closeout of tasks and requests.
Manage the locations operating expense budget pertaining to local responsibilities. Responsible for actively managing budgets track work to cost centers and provide regular budget updates
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- At least 3 years experience work place coordination role
- Must have worked in a fast-paced environment
- Previous management experience is desired
- A Facilities and H&S related qualification is desirable
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
