Customer Success Manager
Customer Success Manager
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Job Description
Job Summary
The Customer Success Manager will be based on Littleton MA Responsible for leveraging data and process flow examination to identify failures adherence issues and areas for improvement. Maintains customer satisfaction by providing problem-solving resources and managing staff.
What a typical day look like:
Accomplishes customer service objectives by recruiting selecting orienting training assigning scheduling coaching counseling and disciplining employees; communicating job expectations; planning monitoring appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production productivity quality and customer-service standards; resolving problems; completing audits; identifying customer service trends; defining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Defines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories warnings and new techniques; detecting and diagnosing network problems.
The experience were looking to add to our team:
- Bachelors Degree and 8 years of experience a Masters or MBA degree is preferred.
- Ability to read analyze and interpret the most complex documents.
- Ability to respond effectively to the most sensitive inquiries or complaints.
- Ability to write speeches and articles using original or innovative techniques or style.
- Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management public groups and/or boards of directors.
- Ability to work with mathematical concepts such as probability and statistical inference to practical situations.
What youll receive for the great work you provide:
- Full range of medical dental and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
OperationsIs Sponsorship Available
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
Manager
Employment Type
Full-Time
