Successful Tenancies Team Leader

At Amplius we believe everyone deserves a happy secure home. As our Successful Tenancies Team Leader youll lead a proactive team supporting customers to stay on track with their tenancies ensuring timely help and fair resolution when issues arise. This is a role for someone whos confident and calm under pressure - someone who leads with clarity and purpose while also bringing sound judgment to every decision. If youre a thoughtful leader who can balance empathy with clear decision-making wed love to hear from you.

Salary: 42405.84 per year

Contract: Permanent full time

Your week: 36.25 hours (Monday to Friday 8.45am 5pm)

Location: This is a hybrid role where youll be working from our Milton Keynes office at least once per week. This role involves travel throughout the Midlands East and Southeast.

Snapshot of your role

• Provide effective leadership support and motivation to the team ensuring high performance and colleague engagement.
• Lead by example setting high standards tackling poor performance and recognising strong contributions.
• Oversee recruitment training development and performance management of team members in line with internal and statutory procedures.
• Foster a culture of excellent customer service and continuous improvement within the team.
• Ensure anti-social behaviour and tenancy breaches are addressed effectively and proportionately using appropriate legal powers and procedures.
• Investigate reports thoroughly and guide case management ensuring timely and fair action is taken.
• Work collaboratively with internal teams and partner agencies to provide joined-up support for customers.
• Ensure clear and effective communication with customers witnesses communities and colleagues.
• Contribute to the development and implementation of policies and procedures ensuring they are up to date and embedded in practice.
• Monitor performance standards and escalate concerns to management and HR as required.

Your toolkit for success

• Demonstrated ability to lead by example and act as a positive role model.
• Skilled in motivating developing and managing teams to achieve high performance.
• Proven experience working with customers under stress with ill health or displaying challenging behaviour.
• Inclusive and facilitative leadership style with a focus on team engagement and development.
• Excellent written verbal and interpersonal communication skills including active listening and engagement.
• Strong problem-solving decision-making and organisational abilities with the capacity to prioritise effectively.
• High emotional intelligence and resilience with the ability to respond sensitively to distressing situations.
• Confident user of IT systems and mobile technology.
• Ability to influence and collaborate effectively to achieve the best outcomes for customers.
• Committed to delivering high-quality customer-focused results.

A full driving license is essential for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Why join Amplius

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us make a real difference to our customers lives and ultimately be the most authentic version of themselves.

• 28 days annual leave (plus bank holidays)
• Enhanced maternity paternity and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial Wellbeing support
• Free flu jabs
• Life assurance

Grow with us
Your development matters to us. With tailored training programs ongoing feedback and career progression pathways we support you to advance as far as you want to go.

Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact
Were dedicated to sustainability and social responsibility taking real steps to protect our planet and foster inclusivity.

Our values
Were committed to inclusivity respect and integrity. We encourage all of our colleagues to embody these values working together to create a positive empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 6 June

Phone screening: 12 June

Interviews: 17 June

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.