Collections Agent
Collections Agent
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Salary Not Disclosed
1 Vacancy
Job Description
The opportunity
We have an opportunity for a talented Collections Agent to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020 we pride ourselves in being a fintech challenger bank providing specialist property mortgages retail finance lending and savings accounts to a variety of customers.
Our retail finance division Omni Capital partners with retailers nationwide to provide their customers with innovative credit solutions using state-of-the-art technology that allow them to spread the cost of their purchases. Were on the lookout for new talent to join Omni to help continue to drive our thriving business forward.
As a Collections Agent you will be responsible for dealing with a range of customers who are in arrears on their loan repayments and need tailored support using various forbearance options that are available. You will be managing inbound calls & emails and making outbound dials through an automated dialler as well as helping the wider operations team manage and support the end-to-end customer journey. This is a target driven role whilst dealing with customers who are potentially in challenging financial positions therefore its important that you are resilient and able to work well under pressure.
Youll work alongside a fun creative and energetic team of people who all work together to ensure our 5 company values of Customers First Forward Thinking Professional Pride Achieve Together and Open & Transparent are at the heart of everything we do.
The role is based at our Basingstoke office which is home to the Omni Operations Team. It has great access to the M3 and the mainline railway station and just 45 minutes from London.
What we are looking for in you
What is important to us is that you are a natural problem solver with the ability to implement the most appropriate solutions for our customers with the ability to listen effectively and be empathetic with each situation you are faced with. If you have previously worked in financial services or collections this would be beneficial however training will be provided.
To be successful your organisation and communication skills will need to be exceptional as you will be juggling many priorities and using multiple systems at the same time as communicating with customers. In addition you will have to have a strong working knowledge of Microsoft Office products (Excel Word and Outlook) with an underlying passion for delivering excellent customer service.
Whats in it for you
As well as a competitive salary (up to 25000 dependent on experience) we offer an annual performance related bonus based on individual and company performance. In addition a generous contributory pension scheme through Hargreaves Lansdown life assurance 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
Wellbeing is also high on our agenda and we offer healthcare benefits through Vitality and Equipsme. In addition all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership and if thats not enough we also offer season ticket travel loans (if applicable).
Caught your attention If so wed love to talk to you and tell you more about what its like to work at Castle Trust Bank The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and base our decisions on merit.
If you are a person with a disability and need a reasonable adjustment to apply for one of our opportunities please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
