Retirement Consultant
Retirement Consultant
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Job Description
The Retirement Consultant (RC) works as a member of a broader team with a collaborative culture responsible for over $3.5B in annual asset retention including IRA rollover flows through educating and helping 401(k) participants who are terminating or retiring make good decisions about what to do with their retirement assets. The RC will exercise expertise in the various John Hancockinvestment options and the different education-based and advice-based methodologies that are essential to facilitating a rollover into a John Hancock IRA thatbest meets the participantsunique needs. Using discretion and judgement you will collaborate with other key roles within the Personal Financial Services team and strategically manage the volumes of inbound and outbound calls vital to assist all participants with their retirement needs in a timely manner.
Responsibilities
Education involves discussing the differences nuances and advantages of the variety of distribution options and available products to help participants make informed decisions on what might be the best fit for their unique needs.
Present options and offer solutions that are aligned with what the participant is looking to do in order for them to make an informed decision.
Ability to quickly analyze and assess the unique needs of participants present options and take action accordingly to help participants with their retirement decisions
Assist advisors from partner firms navigate through the distribution process; refer potential leads to plan advisors as needed per predetermined commitments to key business partners
Become well versed in John Hancocks 401(k) products as well as John Hancocks IRA product offerings
Become an expert on the various John Hancockinvestments options and different education-based and advice-based methodologies
Assist 401k participants with opening or funding of a JH IRA account
Work directly with financial intermediaries and ultimately channel assets into John Hancock
Deliver a superior customer experience in a professional manner while assisting participants in their decision-making process
Review the investment line-up of a participants current 401(k) and analyze and compare it to the various options within the JH IRA product offerings
Leverage investment tools and methodologies such as John Hancocks proprietary Fund Matching tool
Encouraged to achieve monthly activity and efficiency targets
Adhere to the highest levels of integrity and professional conduct
Participate in training and mentor development programs designed to enhance skills and provide opportunities for advancement within the RES role and other firm-wide sales- marketing- and management-related functions
Share successful education and process improvement ideas in a team environment
How will you create impact
In this role you will be directly responsible for driving engagement and exceptional experiences for our customers. Through those customer interactions we drive shareholder value through distribution education. Your charisma will help foster positive relationships within our team while promoting our culture to external partners.
What we are looking for:
Bachelors degree preferred
1-3 years of Financial Services experience preferably in phone and/or sales type roles.
Securities industry Essentials (SIE) Exam Series 6 63 required (and must obtain Series 65 within 6 months of hire)
Passion for helping people on a one-on-one basis
Spanish-speaking is a plus
Strong listening and customer service skills
Strong analytical and problem-solving skills
Excellent communication presentation and negotiation skills
Strong understanding of policies and procedures
Ability to work independently as well as in a team environment to meet stated goals and targets
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see
#LI-JH
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Salary & Benefits
Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)Required Experience:
Contract
Employment Type
Full-Time
