On-Call Concierge
On-Call Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
Location
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated four-star Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diegos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotels commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni San Diego Hotel may be your perfect match.
Job Description
The conceirge team is responsible for providing exceptional guest service. They provide insiderinformation to guests and make applicable arrangements to insure that each guestsunique requests and preferences are met throughout thier stay.
Responsibilities
- Be fully acquainted with the different points of interests.
- Assist in arranging for restaurant reservations and limousines as required by our guests.
- Ensure the delivery of parcels mail special deliveries etc. to the guest rooms.
- Ensure that the public area (lobby) is maintained clean and tidy by partnering with Housekeeping department.
- Accept other special duties as required by management.
- Set up amenities for guests celebrating special occasions.
- Set up special packages that include pre-calls from the concierge and specialized amenities.
- Interact with other departments to ensure that guests needs are satisfied.
- Speak with guests in a friendly warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers telegrams rental cars forwarding luggage private cars etc.
Qualifications
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights weekends and holidays.
- Ability to stand for the entire scheduled shift.
- Ability to effectively communicate in written and spoken English is required. Knowledge of a second language is preferred.
- Customer service oriented ability to multi-task detail orientation and excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
*Pay: $26.15/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and/or experience.
*Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link in theOFCCPs Pay Transparency Nondiscrimination policy statement
* If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to
Employment Type
Unclear
