Customer Experience Associate III

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate III

Must reside within 25-mile radius of in of Plano TX area!

Payrate $22 per hour

Training Program up to 3 months

Monday Friday 8 AM 5 PM CT (No Weekends)

About the Role:

As a Customer Experience Associate III you will provide document review and data entry support to our client. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration support.

RequirementsFor This Role:

High School Diploma

5years of office experience

Banking or financial industry experience a plus

Proficiency in use of MS Office Outlook Word Excel and Teams

45 wpm

Well organized along with strong computer typing skills for effective note taking

Must be able to talk to clients on the phone and enter notes in the application software simultaneously

Excellent Customer Service verbal and written communication skills

Strong data entry and proof-reading skills

Must be able to sit for long periods of time

Experience with computers and navigating through application software

Ability to work independently and as part of a team

Will be required to submit to fingerprinting as required by the SEC prior to hiring position

Benefits:

• Paid Onsite Training
• Payrate $22.00 Per Hour
• Career Growth Opportunities
• Full Benefit Options Starting Day One
• Great Work Environment
• Monday Friday Dayshift Opportunity

Job and Responsibilities:

• Answer and respond to incoming phone calls emails and faxes from shareholders financial institutions clients or others in a timely manner following standard protocol for caller verification prior to discussing personal identification information
• Must be courteous and professional to callers
• Will key call notes and information into the shareholder account on the application software while simultaneously discussing the account with the shareholder financial institution client or other authorized party
• May place outgoing calls write and send emails or faxes to shareholders financial institutions clients and others and may attach documents or forms as needed
• Will receive incoming documents from electronic and hard copy formats and identify document type and purpose
• Must process incoming documents in accordance with SEC regulations and company requirements
• Must proofread and key information accurately from documents into the application software
• May scan documents into the shareholder account in the application software ensuring SEC requirements are met
• Must be able to sit at a computer answer phone calls key in shareholder account notes in the application software prepare receive or respond to emails and key documents electronically for 8 hours a day
• Must be able to learn and navigate the in-house application software
• Assist the Account Manager as needed and perform other duties as assigned
• Must comply with all company and SEC policies and standards related to this business

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.

People with disabilities who need reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link completing the accommodation request form and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form. You may alsoclick here to access Conduents ADAAA Accommodation Policy.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $22.00.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to.You may alsoclick here to access Conduents ADAAA Accommodation Policy.