Service Desk Engineer (End User Support)

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression

Hours: 37.5 hours a week Monday to Friday.

Location: Based from our Newcastle office at the Cobalt Business Park

Salary: Up to 25000 per annum depending on skills and experience

Cybit

About Cybit

Predict. Protect. Perform

Were a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace security cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost respect the talent ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit you are recognised and valued and you can make a real difference to how our company delivers and is viewed as a brand.

If youre looking for a challenging and fulfilling career in technology Cybit is the place for you. Together we will create a safer more resilient future for everyone.

What youll do:

Working within the End User Support team the Service Desk Engineer provides technical support and maintenance to all supported IT business users systems hardware and applications. Whilst providing expert technical support the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers a fantastic technical and service led career path.

Were looking for someone with

• Previous customer service experience; with a passion for providing an excellent customer experience.
• Passionate about technology; basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g. CompTIA A) are a bonus.

Why join us

Keep developing

Be the best in the business by learning from the best in the business. With industry leading training mentoring and development our experts will share their deep sector knowledge and help you to build a career that counts. Youll have the opportunity to work with fantastic colleagues and customers

Work with fantastic colleagues and customers

Come together to solve real-world challenges by creating easy to use flexible solutions and services that make a real difference to our customers businesses.

National career local touch

Our customers love our down to earth and friendly approach. Its part of the reason were growing so quickly. So no matter how much we expand or where in the UK youre based youll get the time and opportunity to really look after our customers.

Opportunity everywhere

Were growing fast. Which means theres plenty of room for career progression as we expand our teams and build new ones to take us to the next level.

People first always

We never forget that our success is people-powered. So well give you all the flexibility you need to work your way.

Celebrate difference

We come from all over the UK from all sorts of backgrounds. Looking after each other is essential to our continued growth and success.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay.

Cybit is passionate about having a diverse workforce by encouraging equality diversity and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: Service Desk Analyst Call Handler Customer Service Representative Contact Centre Agent or Customer Agent.