Customer Service Rep (Bilingual)
Customer Service Rep (Bilingual)
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Job Description
POSITION TITLE
Customer Service Representative (Bilingual - English/French) - B2B
REPORTS TO:
Customer Service Manager
PRIMARY FUNCTION:
To provide customer service to hearing clinic accounts. Responsible
for handling customer sales and service issues in a timely and responsive manner. Processing customer orders researching deliveries providing product information and resolving billing issues.
OBJECTIVES OR GOALS:
To work in tandem with field sales personnel and interact with other customer service members to provide a high level of customer service support to customers and patients.
AREAS OF RESPONSIBILITY:
- Manage the day-to-day business with HCPs in a single point of contact environment.
- Maintains knowledge of GN customer expectations. Understands the importance of addressing customer requests and resolving any complaints in a timely fashion.
- Is knowledgeable about order process and fulfills it to completion. Identifies and communicates any customer opportunities
- Collaborates with Field Sales personnel Product Management and Customer Service Manager to deliver the expectations of customers and that of GN .
- Provide telemarketing support to reinforce current promotions assist with the communication of new product information and other related projects.
- Handle customer telephone calls emails and faxes.
- Provide timely verbal and written communication to HCPs regarding the status of orders repairs remakes and other inquiries.
- Verifies information such as warranty status warranty changes and Loss Stolen & Damage applications
EDUCATION:
College Education.
EXPERIENCE:
2-3 years customer service experience and business to business experience.
Strong English and French speaking reading writing
KNOWLEDGE SPECIFICATIONS:
- Demonstrates a high attention to detail ensuring the accuracy of work completed.
- Exercises good judgment in making decisions considering all the available sources of information and alternatives. Expresses clear and rational reasons for taking a decision.
- Focusing and guiding others in accomplishing work objectives.
- Delegates tasks to individuals appropriate to their knowledge skills and experience.
- Provides clear instructions and directions to others.
- Maintains high quality standards in the output produced and encourages other to meet similar standards. Consistently evaluates work to achieve excellent results.
- Must understand department structure and point of contact.
- Proposes new and original ideas approaches and solutions to problems.
- Must conform to and understand proper safety regulations regarding processes within the line.
- Effective communication skills both verbal and written as well as basic computer skills (Microsoft Applications and Navision).
WORKING ENVIRONMENT:
GN Hearing Care Corporate Office.
This job description is intended to be a general guideline for applicants employees and managers. It is not to be construed as an exhaustive list of all duties expectations or qualifications. This description does not create a contract or guarantee of employment. Management reserves the right to modify job responsibilities expectations and qualifications.
Employment Type
Full-Time
