Technical Support Specialist - Control 4
Technical Support Specialist - Control 4
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to a Technical Support Supervisor the Technical Support Professional will act as a critical resource for Control4 professional integrators in the custom electronics industry. This role requires deep technical knowledge advanced problem-solving abilities and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Professional will handle technical inquiries installation guidance troubleshooting configuration support and service needs for Control4 in addition to a vast portfolio of 100 brands and solutions which requires commitment and ownership beyond the level of a traditional technical support role.
This role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies eager to tackle challenges and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Professional will excel at navigating complex issues providing creative and effective solutions and empowering our professional integrators with the knowledge and confidence to succeed.
Key Responsibilities
- Serve as the primary technical resource for Control4 professional integrators delivering expert-level support for installation configuration troubleshooting and return processing needs.
- Providing basic support for 80 third-party brands with limited or no formal training.
- Provide Tier-1 support for ADI and Snap Ones 20 exclusive brands and solutions.
- Manage and resolve complex technical issues spanning a diverse range of products brands and categories including but not limited to: Audio/video distribution (analog digital IP) home theater systems commercial audio (70V DSPs mixers) TVs and displays digital signage music streaming surveillance and security systems HVAC and lighting control home automation video conferencing power management structured wiring custom mounts and more.
- Aid in the creation and maintenance of technical documentation including detailed troubleshooting guides configuration procedures and knowledge base articles to support internal teams and external integrators.
- Process product returns efficiently while ensuring adherence to technical verification protocols.
- Participate in beta testing of new products and solutions providing actionable feedback to product teams.
- Actively contribute to team training initiatives by sharing insights and techniques to enhance team performance.
YOU MUST HAVE:
- 2 years of professional experience installing and/or programming Control4 products.
- Hands-on experience installing configuring and troubleshooting surveillance professional audio video and other technology solutions.
- Experience troubleshooting across multiple product categories and technologies.
- Experience with IoT audio/video networking home automation and surveillance technologies.
- Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.
- Exceptional English communication skills both verbal and written with a customer-first mindset.
WE VALUE:
- Control4 Automation Programmer certification or Control4 Certified Technician certification.
- Advanced networking knowledge including VLANs firewalls managed switches and enterprise wireless setups.
- Experience with ADIs proprietary exclusive-brand products and platforms: OvrC Luma Binary WattBox Clare and others.
- Experience in commercial and residential audio/video systems including DSPs projectors and streaming solutions.
- Experience with professional specialized technology systems such as motorized window treatments centralized lighting and power management solutions.
WHATS IN IT FOR YOU:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
#LI-JS1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
