FT Scheduling Coordinator

Are you looking for arewardingjob and tomake a differencein the lives of seniors in your area If so lets talk! Senior Helpers is apremier home careagency in Central Iowa. We are hiring the integral role of scheduling coordinator.

How does this sound

• Excellent & Competitive Pay based on experience
• Paid Time Off
• Paid Training
• Health Insurance (medical dental & vision available)
• 401k Matching
• Referral Bonus

This position will also have rotating on-call requirements to be discussed during interview.

The home care industry will continue to grow over the next 25 years and we invite you to come andgrow with us. We always choose to promote from within where possible and there will be plenty of growth opportunities with us.

Find out more! Apply now!Is this the career change you have been looking for Please submit your resume.

General Duties and Responsibilities but not limited to:

The position of scheduling coordinator is responsible to connecting caregivers with clients and maintaining a proper and efficient schedule. This position also requires the ability to be a caregiver and fill in for shifts that are unable to be filled for whatever reason.

• Manages workload based on goals initiative and prioritization.
• Direct care as needed when the need arises.
• Select schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or call-outs arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call dutyas directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date including tracking expirations of any licensing insurance etc. in computer software. Collects new documents as directed notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints incidents and injuries.

Qualifications:

• Passionfor serving others
• Scheduling experience strongly preferred (but we will train the right person)
• Caregiving / direct care experience required
• Willingness and ability to provide direct client care such as companionship transportation bathing dressing ADL assistance.
• Previous experience in customer service preferred
• Caregiving / direct care experience expected
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player excellent verbal and communication skills adaptable in different situations possesses excellent client interaction skills able to multi-task and work independently
• Must have experience using telephones with multiple lines multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

Find out more! Apply now!Is this the career change you have been looking for Please submit your resume.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local news.