Education and Outreach Senior Representative

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts Community Education and Outreach

• Develops coordinates and teaches education programs and provides outreach across the OSMP system at trailheads and along trails in classrooms at visitor centers and at community events.

• Interprets rules and regulations as well as information about the park system and natural resources; assures resource protection; and encourages the proper use and enjoyment of the land.

• Interacts with the public to increase awareness of parks rules and regulations and acts as a community advocate; communicates with diverse community members and represents the department at various public events.

• Conducts assigned responsibilities within the program to meet department goals and resolve problems.

• Uses and tracks educational props and media including maps brochures animal mounts web pages video and other educational aides.

• Transports and sets up educational displays.

• Works with volunteers.

• Provides excellent customer service. Able to remain friendly and outgoing for several hours in a row even in uncomfortable situations extreme weather conditions and with large groups of all ages.

• Coordinates with work groups across the department and city organizations.

Ensures Safety & Responsibility

• Performs or coordinates necessary training for seasonal crews including written protocols safety precaution training and reporting.

• Takes proper safety precautions anticipates unsafe circumstances and acts accordingly to prevent accidents.

• Assists with emergency response and first aid. Reports accidents injuries and hazardous conditions to proper authorities. Responds appropriately to coordinate and assist with emergencies and other incidents including closing trails and trailheads.

• Understands departments emergency wildlife lightning air quality and fire procedures.

• Provides for personal and public safety in all tasks.

Reporting & Communications

• Speaks and writes to communicate ideas and makes sure content is appropriate for the audience. Actively listens and demonstrates an openness to new ideas. Communicates tactfully.

• Demonstrates flexibility humility and adaptability. Open to different and new ways of doing things; willing to modify ones preferred way of doing things. Responsive to feedback and is coachable. Able to function effectively when directions or priorities change quickly.

• Teamwork: Works effectively as a member and leader of formal and informal teams with staff community members and volunteers. Understands the interests and concerns of others and is able and willing to share and receive information. Willing to help out in any capacity. Demonstrates direct courageous communication by openly sharing successes and challenges to support team learning and individual growth.

• Builds collaborative relationships. Develops maintains and strengthens partnerships with others inside and outside the organization. Provides information assistance and support to others.

• Maintains records and writes reports of work performed and materials and equipment used. Summarizes evaluates and analyzes programs and work duties. Understands departments communications procedures and protocols including emergencies. Documents relevant incidents.

Engagement

• Complies with all city and department policies; participates in professional trainings and development.

• Adheres to attendance and workplace uniform and attire policies.

• Uses E&O communication protocol.

• Shows Initiative.Identifies what needs to be done and does it before being asked or before the situation requires it. Completes work in a timely and consistent manner. Able to work independently handling a wide variety of tasks and providing support to others.

• Solves problems and makes decisions. Recognizes needs assesses possible methods to meet needs and acts on solutions.

MINIMUM QUALIFICATIONS

• Ability to demonstrate effective organization skills.

• Ability to establish and maintain effective working relationships with employees departments governmental agencies and the public.

• Ability to prepare effective written reports.

• Ability to rely on experience training and independent judgment in determining how to plan and execute responsibilities in resourceful and effective ways.

• Ability to work and communicate effectively with diverse groups of people including the ability to interact courteously with the public and land users.

• Ability to work evenings and weekends.

• Knowledge of and experience in customer service.

• Knowledge of and experience instructing and teaching other staff.

• Knowledge of Front Range flora fauna and ecosystems.

• Knowledge of Microsoft Office.

• Valid Drivers License and ability to maintain an acceptable motor vehicle record.

• Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

• Ability to communicate fluently in English and Spanish.

• Ability to demonstrate excellent people skills including conflict resolution.

• Ability to demonstrate hiking and outdoor skills.

• Ability to demonstrate independence and self-motivation; ability to complete tasks without direct supervision.

• Ability to demonstrate proactive communication including written communication skills.

• Ability to organize and prioritize competing requests for your time and attention.

• Knowledge of and experience in leading nature hikes and classroom programs.

• Knowledge of and experience with de-escalation and or training.

• Knowledge of and experience working with a land management agency.

• Knowledge of and experience working with emergency management and/or medical response.

• Bachelors Degree in natural sciences resource management education public lands or similar field.

• Certified Interpretive Guide or National Association of Interpretation Certification.

• Wilderness First Aid or Responder.

• Previous experience working with OSMP.

REQUIRED EDUCATION AND EXPERIENCE

• Associates degree in natural sciences resource management education public lands or a similar field; or equivalent of four (4) years experience may substitute for education requirement.

• First Aid and CPR/AED certifications or ability to obtain within three (3) months.

SUPERVISION

Supervision Received: Education and Outreach Manager or Education and Outreach Senior Program Manager

Supervision Exercised: Works with Volunteers

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions.Frequent sitting to perform designated office tasks as well as moving over uneven terrain in all weather conditions. Frequent bending balancing reaching overhead and below shoulder and twisting to perform duties. Occasionally lift carry push or pull items weighing up to fifty (30) pounds.

• Work Environment: Works primarily in a clean comfortable environment. Works in a setting subject to continuous interruptions and background noises. Outdoor work includes exposure to outdoor weather conditions and hiking in steep/uneven terrain.

• Machines and Equipment Used: Frequently uses standard office equipment including personal computers telephones smart phones and copy/fax machines.

Additional Job Description:

Last updated: January 2025

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to