APPLICATION SPECIALIST
APPLICATION SPECIALIST
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-05-2025
Job Description
RESPONSIBILITIES
Acts as first support for UKG Ready Time Entry System and Time Clock Hardware.
Partners with clients and other internal groups to understand their business and related needs.
Defines workflows and associated business rules to meet customer and internal business needs within various systems.
Documents all troubleshooting activities performed for clients within our incident management system developing a knowledgebase for all other technicians to utilize.
Maintains proper inventory levels of physical time clocks deployed within client environments to ensure all hardware failures can be replaced/repaired as needed.
Documents and tracks all physical clocks and their associated licenses and configurations within our asset management system.
Identifies and makes recommendations on process and workflow improvements within the system to ensure accuracy and efficiency gains where possible.
Documents system processes related to time entry systems.
Documents associated processes related to the setup of a new client within the time clock system to ensure the solution meets their defined requirements.
Meets with various business units to gather feedback and collect requirements for new customer implementations or to make adjustments to current client setups.
Designs and develops training materials such as videos and user guides for the online systems both customer facing and internal use and creates troubleshooting documentation for internal staff members.
Performs administrative duties such as setup of new user accounts password reset and deleting terminated user accounts in Time Entry System.
Implements administers and supports the Employee Self Service Module.
Performs regular technical support duties when required by management.
QUALIFICATIONS
Keys to success in this position include general knowledge of operating systems and networking infrastructures including general internet concepts and SaaS.
Understanding of programming mapping and conversion of data and importing data in needed.
Bachelors degree in computer science or a related field or equivalent experience is needed.
Two (2) years of related experience consulting with customers and business units is required. Prior implementation and experience with Kronos or any other TLM solution is a plus.
Acts as first support for UKG Ready Time Entry System and Time Clock Hardware.
Partners with clients and other internal groups to understand their business and related needs.
Defines workflows and associated business rules to meet customer and internal business needs within various systems.
Documents all troubleshooting activities performed for clients within our incident management system developing a knowledgebase for all other technicians to utilize.
Maintains proper inventory levels of physical time clocks deployed within client environments to ensure all hardware failures can be replaced/repaired as needed.
Documents and tracks all physical clocks and their associated licenses and configurations within our asset management system.
Identifies and makes recommendations on process and workflow improvements within the system to ensure accuracy and efficiency gains where possible.
Documents system processes related to time entry systems.
Documents associated processes related to the setup of a new client within the time clock system to ensure the solution meets their defined requirements.
Meets with various business units to gather feedback and collect requirements for new customer implementations or to make adjustments to current client setups.
Designs and develops training materials such as videos and user guides for the online systems both customer facing and internal use and creates troubleshooting documentation for internal staff members.
Performs administrative duties such as setup of new user accounts password reset and deleting terminated user accounts in Time Entry System.
Implements administers and supports the Employee Self Service Module.
Performs regular technical support duties when required by management.
QUALIFICATIONS
Keys to success in this position include general knowledge of operating systems and networking infrastructures including general internet concepts and SaaS.
Understanding of programming mapping and conversion of data and importing data in needed.
Bachelors degree in computer science or a related field or equivalent experience is needed.
Two (2) years of related experience consulting with customers and business units is required. Prior implementation and experience with Kronos or any other TLM solution is a plus.
BENEFITS
Health Insurance is zero dollar paycheck cost for employees coverage and only two-hundred-twenty-five dollars a month for family!
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental Critical Illness Hospital Indemnity Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Paid volunteer time
Employment Type
Full Time
Key Skills
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