ERP Technical Services Manager

FedTec is seeking ERP Technical Services Manager that can deliver value to the agency utilizing Microsoft Dynamics 365 Finance and Operations software system to manage its agency finances.

Position : ERP Technical Services Manager

Location: Hampton VA(Onsite)

Key Responsibilities:

• Participates in developing and monitoring department goals objectives and systems.
• Identify and resolve IT and technical issues relative to financial system.
• Hold regular progress meetings with departmental management to ensure software is providing information the agency requires.
• Develop and manage the tactical plan for implementation of updates fixes and enhancements to include development of timelines and documentation regarding the implementation process.
• Work closely with all HRT Departments to ensure customer needs are met.
• Research product development options and aids in analysis for product direction.
• Supervises critical path activities to troubleshoot or escalate appropriately
• Assist in aligning IT with business requirements
• Works with application analysts in support of Day-to-day operations for ERP applications.
• Analyze requested system changes to ensure intended impact and prioritize implementation appropriately.
• Serve as technical resource to assist in continued growth and utilization of the software system.
• Identify customer needs and understand the difference between functional and technical support.
• Coordinate with the Database Services Information Technology and Technology Project teams to quickly resolve issues.
• Responsible for the management productivity and quality of service and work of direct reports.
• Manage records created and received in compliance with the Hampton Roads Transit Records

Required Experience:

• 5 years experience as Technical Manager or Lead in support of ERP Financials Software applications.
• Preferred Experience - Microsoft Dynamics Finance and Operations AX2012 or D365

Qualifications:

• Bachelor s degree or equivalent work experience certifications and training
  

About FedTec: FedTec is a Woman-Owned Small Business headquartered in Reston VA with additional locations in over 40 states. We are a dedicated team of visionary individuals committed to innovative technology and forward-focused methods. Our mission is to modernize and redefine the future of public sector agencies and the people they serve through innovative technology-powered solutions and exceptional operational support. We provide world-class digital consulting infrastructure and cyber security services. As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions. When you join FedTec you become part of a family. We prioritize your safety health and happiness through our FedTec Total Well-Being program which includes:

• Health & Wellness: Medical dental and vision plans with Telehealth virtual care and resources for physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.

Visit to learn more about who we are and where you can make an impact!