Service Manager - AASC (Asylum Services)
Service Manager - AASC (Asylum Services)
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Job Description
Service Manager (Asylum Services)
Location: Rotherham (with regular travel to Hull Grimsby and Derby)
Salary: 33961 starting salary
Hours: 39 Hours Full-time Permanent
Closing Date: 10th September
Are you an experienced operational leader ready to manage high impact support services for people seeking asylum
Were looking for a Service Manager to lead the day-to-day delivery of our Asylum Accommodation and Support Contract (AASC) supporting asylum seekers across South Yorkshire the Humber Derby and Nottingham.
Reporting to the Head of Operations youll be responsible for managing local service teams ensuring safe and compliant housing related support and leading performance staff development and service improvement across multiple sites.
This is a fantastic opportunity to combine operational management with meaningful social impact in a dynamic mission-driven organisation.
What youll bring:
- Experience managing frontline teams in housing asylum homelessness or public services
- Strong people leadership and a passion for developing staff
- A commitment to delivering compliant high quality person centred services
- Excellent organisational skills and the ability to manage risk and performance across multiple site.
SEE JOB PROFILE BELOW
What we offer:
- 28 days annual leave rising to 33 days with service (plus bank holidays)
- Pension scheme (4% employer / 4% employee)
- Mileage at 45p per mile
- Westfield Health Scheme
- Lifetime financial planning support
- Flexible working after onboarding (predominantly office based)
- A committed and supportive senior leadership team
- A chance to make a real difference in the lives of vulnerable people
and help us deliver safe respectful and effective services to people seeking safety in the UK.
Get in touch
If you have any questions about the role please get in touch with c
This role is subject to Enhanced DBS clearance a full valid driving licence access to a road worthy vehicle and two satisfactory reference checks
CLOSING DATE: 12th September 2025
Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!
Service Manager(Asylum Services)
Job Profile
Main Purpose
As a Service Manager you will lead the day-to-day delivery of asylum support services delivered under the AASC contract. You will be responsible for overseeing frontline teams across multiple sites ensuring that accommodation and support provided to asylum seekers is safe compliant person-centred and aligned with contractual obligations.
You will play a key role in maintaining high standards of safeguarding team performance and operational efficiency while contributing to service improvement and innovation.
Key Responsibilities
Service Delivery & Contract Management
- Oversee day-to-day operational delivery of the AASC service across designated areas
- Ensure services meet performance targets contractual KPIs and compliance standards
- Monitor caseloads service data and incident reports taking action where needed
- Ensure safeguarding procedures and risk management policies are consistently followed
Team Leadership & Development
- Line manage team leaders and frontline staff across multiple locations
- Support recruitment induction training and development of staff
- Promote a positive team culture focused on quality dignity and continuous improvement
- Provide regular supervision coaching and performance management to all direct reports
Compliance & Quality Assurance
- Conduct regular audits and service reviews to maintain high standards
- Prepare reports for the Head of Operations and external stakeholders as required
- Manage complaints incidents and escalations professionally and in line with policies
- Ensure data is accurately recorded and reported through internal systems
Stakeholder Engagement & Collaboration
- Work with external partners housing providers and local services to ensure coordinated support
- Represent the service in local forums partnership meetings and contract discussions as required
- Collaborate with the Head of Operations to improve and adapt services based on need and insight
Person specifications
Essential
- Experience in managing teams in housing homelessness asylum or related services
- Strong people management and leadership skills
- Sound knowledge of safeguarding risk management and regulatory compliance
- Experience delivering services under contract or commissioning arrangements
- Excellent organisational and communication skills
- Ability to travel across service areas as needed
Desirable
- Knowledge of the AASC contract or similar asylum support provision
- Experience working with dispersed teams or across multiple sites
- Understanding of trauma-informed support approaches
Competencies
Customer Focus (Critical)
Developing & Coaching Others (Critical)
Planning & Organising (Critical)
Confidence & Judgement (Very Important)
Integrity (Very Important)
Communication & Influencing (Very Important)
Team Work (Important)
Technical (Important)
Required Experience:
Senior Manager
Employment Type
Full-Time
