Player Services Representative
Player Services Representative
Posted on :
25-05-2025
Employer Active
1 Vacancy
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Job Description
Who WE are:
- Our mission is to be Waukegans top gaming and entertainment hub renowned for our exceptional hospitality and guest experience. We prioritize our teams development and well-being offering career advancement opportunities and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence were on the lookout for adaptable coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake Countys fastest-growing industry
Who WE are looking for:
- Someone with great Customer Service. Ability to to promote positive public/employee relations. Someone that can maintain excellent communication skills with guests vendors and employees with the goal of ensuring a positive guest experience.
Job titles similar to this role include:
Customer service representative
Sales Associate
What is expected of You:
In this role youll oversee the issuance of Players Cards actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system. Youll play a key part in executing casino promotions staying updated on events and property information. Precise data entry will maintain the integrity of our database while you uphold security protocols to protect the company employees and guests. Compliance with gaming regulations and internal policies is essential and you may also be assigned other duties as required to support our operations
Experience YOU will need:
High school diploma or GED required
Prior customer service experience necessary
Bilingual skills are a definite plus
Excellent verbal communication skills required
Role involves discussing promotions with customers
Proficiency in multitasking
Ability to type and talk simultaneously while assisting customers
Strong computer skills essential
Physical Requirements:
Ability to stand for 8 hours
Capability to lift up to 50 lbs
Ability to stand and walk for extended periods
Other physical demands include:
Sitting
Bending
Lifting
Reaching
Pulling/pushing
Kneeling
Squatting
Grasping
Certificates Licenses Registrations:
- Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
Benefits/Perks and Salary:
- Medical Dental Vision
- 401K matching up to %
- Educational Tuition Reimbursement
- Ventra Program EAP programs etc.
Salary Range:
- $17.10-$27.00
Company Statement on EOAA:
- American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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