Production Support Advisor

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Production Support Advisor do at Fiserv

You will be a technology professional adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents change problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities you will be on call after office hours and work on weekends/holidays as needed. You will create production run books maintain change registers and perform impact analysis for production issues worked upon.

What you will do:

• Drive production management activities such as incident change and problem management as well as lead various teams for metrics-based tracking planning risk & mitigation and certification support for multiple top clients
• Implement plan reviews change approvals in the interest of change success and hygiene along with improving resiliency and availability for your platforms
• Manage multiple production assurance teams and own production run books change registers automations improvements and perform impact/root cause analysis for production issues
• Serve as the technical mentor and lead to other team members

What you will need to have:

• 5 years of experience in Unix Oracle Windows scheduling tools and Java.
• 5 years of experience in Oracle MS SQL Server
• 5 years of experience inApache Web Sphere Application Server (Traditional Liberty) Web Logic Tomcat Java J2EE JBoss Liberty IBM HTTP Server Microsoft IIS Open shift PCF Azure.
• 5 years of experience in production management application/platform monitoring on call schedule.
• 3 years of experience with monitoring tools like Splunk Dynatrace and Moog Soft.
• Direct experience with incident/change/problem management and ticketing tools like Service Now Remedy CA Service Desk.
• Proficient in versioning control tools likeMS Visual Source Safe (VSS) Git and Bitbucket.
• Bachelors degree in computer science engineering or a related field or an equivalent combination of education work and military experience

What would be great to have:

• Knowledge of ITIL frameworks and best practices
• Experience with automation and scripting languages
• Good analytical and troubleshooting skills
• Ability to work in team environment and client interfacing skills
• Experience and desire to work in a Global Delivery environment

Important info about this role:

• Were better together. This role is fully on-site
• In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered

#LI-IH1

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.