Commercial Field Technician
Commercial Field Technician
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USD 23 - 28
1 Vacancy
Job Description
Commercial Field Technician
Omni Fiber provides a variety of perks and benefits:
Compensation
- Competitive Pay
- 401(k) with Employer Matching Contribution up to 4%
- HSA enrollment option with Employer Contribution
- Monthly internet and cell phone allowances
Time off
- Company Paid Holidays (8 days)
- Floating Holidays (3 days)
- Paid Time Off (15 days)
Benefits
- Medical Dental and Vision
- Life Insurance
- Disability Insurance
About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet and voice services delivered to Enterprise SMB and MDU locations.
Responsibilities:
- Install and verify configurations in customer-premise NID routers switches and
phones. - Service validation testing including network stress and reachability for Internet
Ethernet and Voice/VoIP services - Diagnose repair replace faulty NIDs routers switches phones cabling and
circuit components. - Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning
issues across the carrier ethernet network. - Troubleshoot and repair IP routing and connectivity issues.
- Diagnose and repair fiber and optical CWDM/DWDM last mile components verify fiber operability using OTDR and light meters.
- Perform customer advocacy and own the customers service issue. Drive resolution
through partner organizations. - Display empathy and maintain professionalism while handling difficult customer
situations. - Assist with maintaining and updating facility records.
- Physical ability to work in various environments such as attics crawl spaces and adverse weather.
- Operate company vehicle/equipment safely and professionally.
- Perform on-call rotation duties after regular business hours.
- Ability to communicate technical information to non-technical people.
Qualifications:
- Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
- 2 years of fiber optic testing experience preferred.
- Read and update inventory systems network diagrams and all on site labeling.
- Experience using an OTDR and light meter.
- Familiar with carrier ethernet saturation frame-loss and other quality testing protocols.
- Fiber optic troubleshooting experience.
- Experience with VoIP and customer alarm systems.
- Multi Dwelling Unit Experience Enterprise customer experience.
- Able to use Microsoft suite of applications including word excel and power point.
- Skilled in basic telephony and computer equipment.
- Familiar with aerial drop/cable installation mechanical terminations and testing
- Possess and maintain a valid state drivers license and acceptable driving record.
- At times work in small confined spaces or aloft (up to 28 ft.)
- Be available for overtime emergency callouts and holiday work as needed for
maintain customer business operations. - Ability to identify wire and cable colors.
- Physical ability to work from a kneeling or standing position for long periods.
- Ability to read prints and assist with redlines/construction drawings.
- Strong collaboration skills working cross functionally.
- Strong troubleshooting analytical skills to quicky isolate and resolve service
impacting issues. - Business fiber installation experience would be preferred.
- Project Management is preferred but not required.
- Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications
preferred) - Cisco CCNA or CCNP certifications preferred.
- Fiber optic training certifications preferred.
Required Experience:
IC
Employment Type
Full-Time
