Manager, Incident Management
Manager, Incident Management
Posted on :
25-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Caseware is one of Canadas original Fintech companies having led the global audit and accounting software industry for over 30 years with more than 500000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking an experienced Incident Manager to join our Platform Engineering department. The successful candidate will be responsible for building and leading an incident commander team capable of responding to software incidents with a 24/7 on-call rotation.
This is a full-time permanent position
Location:This is a flexible role available as hybrid (3 days in our Toronto office located at 351 King St E Suite 1100 Toronto ON) or fully remote for candidates residing and eligible to work in Canada.
Contact:Dana Liulica - Talent Acquisition Partner
What you will be doing:
- Build and lead an incident management team to respond to software incidents.
- Manage a 24/7 on-call rotation to ensure timely incident response.
- Leverage systems such as PagerDuty NewRelic AWS Microsoft Teams and Slack to monitor and manage incidents.
- Drive teams to resolve incidents quickly and efficiently.
- Understand our software landscape and how systems and teams integrate.
- Ensure the right people are involved in an active incident to facilitate rapid recovery.
- Communicate effectively with cross-functional teams and end-user stakeholders to provide updates and resolutions.
- Develop and implement incident management processes and best practices.
- Track and provide uptime metrics to internal and external stakeholders ensuring transparency in system reliability and incident recovery performance.
- Organize and run post-mortem meetings following major incidents. Document root causes lessons learned and actionable steps to improve processes. Follow up on action items to ensure their completion and track progress to prevent recurrence of similar incidents.
- Implement proactive strategies and tools to mitigate risks and strengthen system resilience.
What youll bring:
- Pior in a similar role preferably within a software or technology company.
- Strong technical background with experience in incident management and response.
- Ability to drive teams to resolve incidents quickly.
- Understanding of software landscape and system integration.
- Excellent written and verbal communication skills.
- Ability to work effectively under pressure and manage multiple priorities.
Whats in it for you:
Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting constantly pushing the boundaries to create impactful software solutions.
We are committed to a collaborative culture where your ideas are valued and knowledge sharing is encouraged within a supportive inclusive team.
Work-life balance is important to us. We offer flexible work options remote opportunities and generous time-off policies to ensure a healthy work-life balance.
We offer competitive compensation including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
Recognition and rewards matter to us. We celebrate hard work through recognition programs performance bonuses and opportunities for career growth.
We embrace global opportunities. Work on international projects and collaborate with a diverse global team.
About Caseware:
Casewares cutting-edge software products are meticulously designed for accounting firms corporations and teams are continually collaborating innovating and building upon our existing suite of products. With a customer-focused mindset we are building technology that is shaping what the future of audits financial reporting and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020 Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Casewares core values is Many Voices One Team and with that in mind were dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process please e-mail our People Operations team at
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residingin the Netherlands and Germany are excluded from undergoing background checks via
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @ and our open positions are always listed on reputable job boards and on our website We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer proceed with extreme caution.
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
