Head of Agribusiness Customer Delivery

• Executive the vision and strategy for growth
• Be an active and visible leader across B&A
• Build and shape the Business operating model

Weve never been just a bank. Just like you should never be just an employee. Were united in our belief that in banking better can be bigger and together were making it happen.

The Business Customer Delivery team is responsible for providing excellent customer service through quality conversations understanding customer needs and pro-actively delivering outcomes for Business Banking customers.

It starts here. With Bendigo Bank and you.

The Head of Agribusiness Customer Delivery reports to the GM Sales Support with a dotted line to GM Agribusiness and maintains close working relationships with the National Manager Regional Managers Technology & Transformation teams and leaders across the enterprise.

The role is an active and strategic leadership position that will directly influence and shape the alignment of the operational business model deliver simplification and ongoing process product and policy refinement uplift team performance and productivity with the targeted aim of creating efficient customer journeys and industry leading Agribusiness customer experience.

As the Head of you will:

• Ensure all Sales Support teams that support the customer experience are aligned to the CVP of the Agribusiness customer segment.
• Build a scalable operating model that is supported by the appropriate policies and procedure.
• Develop metrics and a reporting framework that enables insight into areas of improvement across the value chain.
• Work with stakeholders to implement approaches across Sales Support to ensure customer acquisition and retention strategies are met.
• Work collaboratively with stakeholders in making clear and effective decisions that place our colleagues communities and customers at the centre of the process.
• Lead a high performing team through coaching and mentoring to build and grow business development and operational capability.

What youll bring to the role

To succeed in this role you will have:

• Proven operational and strategic leadership capabilities gained within the banking industry.
• A deep understanding of the drivers influencing the CVP of both Agribusiness and Business Banking.
• Ability to influence the performance output of teams to support customer goals and business objectives.
• Highly developed interpersonal communication and negotiation skills.
• Proven self-starter who can bring about initiatives and changes someone solution driven with creative and lateral thinking approach.
• Experience in Active Ops/Workware planning and understanding of methodologies would be a asset.
• A tertiary qualification in Business Commerce or Finance would be desirable.

So why work with us

• Want big impact that matters Here youll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number Join a team that truly values you and that gets more and more diverse every day.
• Want career opportunity AND flexibility Achieve both here where we know that balance and progression go hand in hand.

Youll also get access to a great range of benefits including:

• Hybrid work Our flexible work options are designed to suit your life talk to us about what flexibility means to you.
• Health and wellbeing support including discounted gym memberships and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university BEN U or at an external provider of your choice.

We offer flexible work options that put our people first and a hybrid WFH model of a minimum of 60% of time spent in a local Office ideally Adelaide or Bendigo.

Were making better bigger. And well get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

Apply now! Nows the time to set your sights even higher on the future you and the future career you deserve.

Learn more about the roleHead of Agribusiness Customer Delivery

For more information check out the Application Process for Internal Candidatespage.

We are committed to responding to all candidates regardless of the outcome of your application.

Still in two minds

Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date so dont delay apply now!