Senior Associate IT Analyst - Priority Support
Senior Associate IT Analyst - Priority Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
This position is responsible for technology requests from Executives and other senior leaders throughout the company. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. This team member must quickly and effectively diagnose and resolve issues related to PCs mobile devices videoconferencing printers business application software telecommunications equipment and potentially local networks. This position will also actively support enterprise mobility activities.
Duties and Responsibilities
Acts as the first point of escalation for all priority support requests.
Proactively and promptly troubleshoots Executive/VIP support issues.
Works closely with support teams within the organization to own coordinate and drive escalations to closure.
Establishes trust and maintains confidentiality in all executive support activities.
Participates in an on-call rotation to provide after-hours and weekend support
May require travel to the executive team or planned events.
Provides IT guidance and training when needed.
Maintains up-to-date knowledge of the latest corporate-approved technologies/equipment.
Performs general IT maintenance tasks
Resolves moderate to complex problems immediately; if needed more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through resolution.
Researches and recommends hardware and software solutions including new product acquisitions and upgrades as needed.
Other duties as assigned.
Skills and Competencies
Excellent written and verbal communication skills as well as being able to explain technical concepts in non-technical terms when necessary
Exceptional customer service and interpersonal skills
Professional motivated and energetic with a strong work ethic and positive attitude
Proactive in anticipating and resolving problems
Must have strong hands-on experience with troubleshooting and resolving issues in Windows 10 especially in an enterprise environment
Strong troubleshooting experience with laptops and desktops
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Required Qualifications
High school diploma or GED
Minimum of two (2) years of related experience
Requires considerable hardware and software knowledge including but not limited to MS Office Suites current Windows operating systems etc.
Ability to travel as needed
Able to work an on-call rotation to provide after-hours and weekend support
An acceptable pre-employment background and drug test
Preferred Qualifications
Bachelors degree or higher in Computer Science MIS or related field from an accredited College or University
Second-level Help Desk support experience
Experience supporting iOS mobile devices using an MDM solution such as Microsoft InTune
Experience supporting conference rooms and other AV equipment
Oil and Gas software knowledge
Physical Requirements and Working Conditions
Requires prolonged sitting some bending and stooping.
Occasional lifting of up to 40 pounds.
Manual dexterity sufficient to operate a computer keyboard.
Continental Resources Inc. provides equal employment and affirmative action opportunities to applicants and employees without regard to race color religion sex (including pregnancy childbirth or related medical conditions) age sexual orientation gender identity national origin protected veteran status or disability.
Required Experience:
Senior IC
Employment Type
Full-Time
