Billing Analyst Sr
Billing Analyst Sr
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Hi Im Rita Dias your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
As one of the largest business support solutions (BSS) providers CSG International provides solutions to a global client base. Join an elite team of IT and Operations professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic convergent world with a flexible set of needs-based solutions innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.
In todays dynamic and competitive marketplace one thing is certain: change. As one of the worlds leading providers of business support solutions CSG International understands what it means to evolve adapt and transform. Our goal is to help customers generate revenue maximize customer value and help manage customers business more efficiently.
We are looking for:
As a systems operator you will demonstrate your ability to follow work instructions execute billing jobs and processes flawlessly in order to meet customer Service Level Targets or Agreements (SLAs) and accomplish assigned objectives.
will possess good skills to deliver operation schedules ticket tracking reporting of daily operations activities and the delivery of invoices and billing reports for contracts.
Good analytical skills are also required to resolve complex enquiries through analysis and making the necessary adjustments in accordance with the prescribed procedures and/or customer contracts.
Flexibility to work additional hours to meet operational requirements is needed when required.
Is this opportunity right for you We are looking for candidates who:
3 - 5 years of experience in billing operations or a relevant role
Ability to follow set process/guidelines work instructions on a given task.
Demonstrated experience in escalating deviations to management
Knowledge of ABRS MBRS or other billing system/s is desirable
Knowledge of Telstras products and processes is desirable
Ability to self-motivate and be a reliable team player
Strong Windows PC Working knowledge
MS Office skills (Excel and Word) knowledge
Experience with service desk ticketing systems is desirable
Documentation and well-developed communication skills
Able to execute SQL based reports; ability to write SQL is a plus
Good problem-solving skills with demonstrated ability to resolve complex issues
Demonstrated ability to perform in high-pressure deadline critical situations
Able to multi-task with attention to detail
Unrestricted Australian working entitlements (PR or Citizenship)
Willingness to undertake a background/criminal check as part of the recruitment process
Our Guiding Principles
Impact
Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity
Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Employee benefits
Work from anywhere: CSGs Flexibility First policy allows employees to work from wherever they feel most productive (however PLEASE NOTE that you must live in Australia to apply for this role). The Quote & Order team does not maintain a dedicated office space so your position will be 100% remote with the exception of several in-person workshops during the year
Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.
Our Story
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here
Location(s):
Required Experience:
IC
Employment Type
Full-Time
