Insurance Officer

Join our team as an Insurance Officer!

We are delighted to offer an exciting opportunity for anInsurance Officerto join our innovativeGroup Insurance Teamon a 6 Month fixed term basis.

This is a varied role where you will be supporting the teamto ensure our insurance is adequate and appropriate for our business activities while continually seeking ways to improve and deliver efficiency.

In this role you will manage the insurance inbox handling a range of insurance-related enquiries efficiently and professionally. You will coordinate investigations into liability claims assessing their validity and merits while liaising with all relevant parties to prepare witness statements. Additionally you will stress-test evidence summarise findings and maintain comprehensive records to support the teams operations.

Collaboration is key and you will work closely with colleagues across the organisation as well as external stakeholders such as brokers insurers loss adjusters and claims investigators. Your strong communication and customer service skills will help you establish and maintain productive working relationships contributing to the success of the team.

If youre a confident organised professional with availability to join us from July 2025 wed love to hear from you.

Some of the things we are looking for:

• Experience of working in a similar insurance claims management role
• Experience of investigation and/or loss management in construction maintenance personal injury and Public Liability.
• Experience of maintaining accurate records audit trails and databases
• Excellent time management and organisational skills able to prioritise workload
• Be results driven and self-motivated to deliver against deadlines and targets
• The ability to ask the right questions and to listen to the responses

While this role is home-based you should be able to travel and work from Group offices/other locations approximately two days per month. Our Group offices are located at Birmingham Business Park Solihull and Central Park Worcester.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity Maternity Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme discounted gym membership and exclusive discounts
• Health Cash Plan worth up to 1700 p/a with cashback for dental optical physio and complementary therapiesand more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

How to apply:

If youre ready to take the next step in your career with a forward-thinking organisation committed to investing in people and communities for a stronger more sustainable future simply clickapply now.Youll be prompted to complete a short online application and upload your current CV.

For more details about the role please refer to the attached job description or feel free to contact us via

Interviews:

We aim to hold virtual interviews for this role during the week of 9th June and will contact shortlisted applicants to arrange a suitable interview.

Join us and find your purpose at Platform!

Working with us is more than just a job you will be joining an amazing organisation that values you and your contribution and where you can truly make a difference and change peoples lives.

You will join the largest social housing association in the Midlands. Were much more than just houses; we build homes strong communities and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday 9-5 approach then please highlight this on your application or discuss it with us at the interview stage. After all we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work we offer lots of opportunities for you to get involved share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy vibrant and inclusive organisation that treats people with respect and creates opportunities for all.