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You will be updated with latest job alerts via email35 hours per week Monday Friday(wherever possible we are open tosuggestion on the working hours and are happy to consider flexible job requirements such as job share reduced hours compressed hours etc. just let us know as part of your application)
Enhanced DBS check working with Adults
Closing date:Monday 9thJune 5.00pm
Interview date:Wednesday 18thJune
Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.
So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile flexible culture which supports people to do this.
As a not-for-profit housing association we provide homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.
This role will help us to do this byproviding intensive on scheme housing management and coordinate services to customers living in our schemes ensuring provision of excellent services and risk management. You will also ensure that the building is compliant with health & safety and that all repairs and planned works are carried out to a high standard.
In this role you will be responsible for
Delivering a brilliant service to customers living in our older peoples independent living schemes
Provide intensive on scheme housing management and coordinate services to customers living in our schemes ensuring provision of excellent services and risk management.
Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to a high standard.
We need people who have:
Exceptionally high standard of customer care and service
Strong problem solving and decision making skills
Excellent Communication and organising skills
Apply Housing Management skills effectively in all areas of work
Methodical well organised and positive approach to workload and ability to work to strict deadlines in multiple locations with minimal supervision and to take initiative;
To promote and maintain a positive can do attitude in all aspects of the post
An enhanced DBS Disclosure check is required for this role andthe ability to drive and have access to a car;
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
So if you have a great rapport with peopleand can make a difference - wed love you to join our team!
#ServicesandSupportCoordinator #IndependentLiving #ManchesterJobs #housingjobs #Recruiting
INDLOW
About us
We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.
Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.
So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities teampride themselves on delivering a fantastic service to our customers representing the customer voice throughout the organisation and striving to make a real difference in peoples lives!
Forging strong relationships with our customers is central to what we do none more than in our Customer Service and Support Team who assist customers with all aspects of housing they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat social media our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us and we want them to feel that way which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean safe and places youre proud to live. Its a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutionsto support customers and focus improve our customer experience. Whether its developing an app streamlining process or finding service improvements they always have the customer at the centre of what they do!
Were committed to doing what we say well do keeping customers updated building rapport and problem solving.
Stats:
Thank you for your interest in joining our Communities Team. For us the Communities team is all about being reliable and respectful in the way that we interact with customers and colleagues. The team is a tight-knit bunch who all share the same ethos to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this we give our colleagues the right training and support offer some great benefits and promote a positive inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities Id love to welcome you into the team!
Ross Powell Head of Customers and Communities
Working here
Irwell Valley Homes is a great place to work but dont just take our word for it find out what its like to work here from our colleagues
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
150 Perkbox allowance plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Documents
Required Experience:
IC
Unclear