Operations Team Leader - Re:link (12 month FTC)

About us:

Linklaters is a multi-national commercial law firm with 31 offices in 21 countries worldwide.

We have been named as one of The Times Top 50 Employers for Women recognised by Stonewall as a top employer for LGBTQ inclusion and by the Social Mobility Employer Index as a top employer for advancing social mobility.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way whether as a regular pattern or on an ad hoc basis and we will be happy to discuss this further.

We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! At Linklaters we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The Team

Re:link is Linklaters flexible lawyer platform. We provide Linklaters clients and practice groups with swift access to a community of high-quality consultants to solve their flexible resourcing needs.

Re:link is a key part of Limitless Linklaters Alternative Legal Services offering. Limitless draws together Linklaters paralegals support lawyers legal project managers and legaltech professionals as well as Re:link consultants. By drawing on talent from across the UK it embraces a fully location agnostic model ensuring the firm has access to the widest possible pool of talent to meet client needs.

About the role:

Leads and manages Re:links global operational platform with full ownership serving as a key leader responsible for driving efficiency continuous improvement and delivery of exceptional service across all financial operational HR and technology processes and systems with the objective to deliver exceptional client service.

Your main responsibilities will include:

• Work with and support the Head of Re:link and the Senior Client Development Manager to make informed strategic decisions to ensure Re:links operational processes keep pace with evolving client market and legal industry needs
• Own and drive the global operational strategy and take accountability for achieving efficiency and process improvement targets and be responsible for aligning operational activities with the strategic goals of Re:link and the broader Limitless offering acting as an escalation point to Senior Management to ensure operational decisions balance client responsiveness with firm priorities

Process improvement:

• Lead the development and implementation of scalable future-proof operating models and processes to support Re:links growth e.g. global expansion to new regions ensuring global consistency within the Re:link platform
• Oversee and drive data accuracy and quality assurance in client sales and talent databases and reporting across all Re:link teams including on Re:link databases embedding Best Practice principles and policies
• Design a strategy for implementing and embedding optimal use of generative AI across operational processes
• Manage and implement the adoption of new applicant tracking system (ATS) and new client relationship management (CRM) system
• Design frameworks for measuring and tracking operational success including KPIs to drive continuous improvement and alignment with business objectives
• Lead critical decision-making discussions implement continuous improvement initiatives identify and design pragmatic innovative solutions across all operational activities that incorporate scalable systems and operational models to support Re:links continued growth

Revenue optimisation:

• Oversee financial reporting analyse Re:links financial metrics
• Oversee the full 360 billing process management of WIP ensuring accurate invoicing manage and supervise client billing and revenue control including bespoke billing arrangements to achieve alignment with financial targets as set by the incumbent
• Develop and maintain trusted partnerships with a range of internal stakeholders clients and consultants to ensure operational excellence and meet commercial goals resolving escalated financial queries
• Manages Re:link Finance team relationships with other internal financial HR legal compliance and other stakeholders to ensure effective cross-departmental communication and alignment
• Represent Re:link as the operational lead in firmwide forums presenting insights and championing the platforms capabilities across the firm

Team management

• Drive best-in-class service for clients and Re:link consultants across all user touchpoints within Re:link operations
• Build mentor and lead a high-performing operational team (3 FTE) with a dotted line managing the Re:link Finance team ensuring the ability of reports to meet professional performance goals while fostering career growth
• Ownership of end-to-end operational processes involved in supporting the full lifecycle of client and consultant engagements across three locations from onboarding payroll benefits holiday leave reconciliation expenses and timesheets health and wellbeing through to billing reporting and compliance
• Drive efficient onboarding of Re:link consultants onto both Linklaters and client systems oversee end-to-end client and consultant onboarding workflows driving efficiency and maintaining exceptional service standards
• Anticipate and mitigate potential issues across all aspects of Re:links Operations and serve as escalation point for complex client consultant Re:link and Linklaters queries including on bespoke matters from Operations line reports as well as broader Re:link team
• Work with the Legal and Compliance Officer to review reports and ensure that Re:link and Re:link consultants comply with legal and risk requirements and complete all required training maintain GDPR compliance on the database

We are ideally looking for:

• Experience in a comparable role in a peer flexible legal resourcing platform high-end legal recruitment consultancy and/or other alternative legal services platform with a sound understanding of the legal sector
• Proven ability to manage and implement bespoke operational processes in a fast-paced client-facing environment ideally within the legal or professional services sector
• Strong track record of handling complex workflows with minimal standardised elements demonstrating agility and a hands-on approach to problem-solving
• Comfortable operating as the primary point of contact for clients consultants and internal teams providing clear actionable advice on operational challenges

This role is based at the Linklaters London office with a hybrid working model available.

Our benefits:

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality Network With Pride or Social Mobility Networks)

If you think this role would suit you please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders (forlegal rolesorforbusiness team roles).