IT Helpdesk Engineer
IT Helpdesk Engineer
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Job Description
Job Description
Job Title: Senior IT Infrastructure Engineer
Salary: up to 27 - 35k
Vargo is recruiting for a well-established Group that is looking for an IT Helpdesk. The role will be working alongside a small IT team to support this busy group of companies. Each day will be varied in nature so will suit someone who enjoys a broad hands-on role. Although the head office is based in Aberdare there will be flexibility to work remotely as required there will also be a requirement to travel to other sites which will be fully expensed.
The client is ideally looking for someone with about three years of experience either in a 1st and 2nd line support function. You will have an opportunity to improve systems and process including taking an active role in projects. The role will offer a clear progression to become a more senior member of the team as the group of businesses continues to grow.
Knowlege of or experience in the following:
- Microsoft Windows 10 and 11 running on Laptops and Desktop PC. Deployment and support.
- Microsoft office 365 support (helping users applying licenses troubleshooting and solving problems).
- Microsoft Intune (an awareness of what it is and does and the ability to create polices).
- Microsoft Autopilot (an awareness of what it is and does and the ability to create polices).
- Microsoft SharePoint administration (User permissions).
- Microsoft AVD supporting users and troubleshooting their issues.
- Android and Apple phone and tablets setup and user support
- Sage50 user support (training can be provided)
- Sage200 user support (training can be provided)
- Remote support tools (RDP TeamViewer quick assist Datto RMM)
- Understanding of various communication technologies (Starlink LTE ADSL FTTP)
- Mimecast administration
- Active Directory user administration
- Azure Entra ID user administration
- Printer setup management and configuration (Xerox / Konica / Olivetti).
- Basic networking with the ability to understand VLANs and Subnets.
#LI-CC1
Employment Type
Full-Time
