Server (The Venue)
Server (The Venue)
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Job Description
Position: Server
Location: Conestoga College Doon Campus (may be eligible to work at other locations as needed)
Time Requirement: Up to 20 hours per week (some evenings and weekends may be required)
Reporting to: Food Services Supervisor
Hourly Wage: $20.65
Revised: July 2024
COMPANY OVERVIEW
Conestoga Students Incorporated (CSI) was founded in 1973 and is the official student association representing more than 21000 students at all Conestoga College campuses. All full-time fee-paying students are the owners and customers of CSI and we are dedicated to serving the students to the best of our ability.
Conestoga Student Services Incorporated (CSSI) in close collaboration with CSI provides the students of Conestoga College with a variety of services related to food hospitality and wellness.
CSIs mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission we are working to ensure students have access to skills development.
Why Join Us
CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching and opportunities to develop the necessary skills for all professional fields.
CSIs student employees also have access to:
Competitive Wages
Paid Sick Days
Paid time off to observe culturally significant events
Discounts at our food services outlets
Employee engagement activities
For more information on what we do and the services we offer please check out our website at: OVERVIEW
Servers are responsible for ensuring a positive and informed experience for guests while selling serving and describing food and beverages at The Venue Restaurant & Bar. In the course of this work Servers will be required to use a cash register and other restaurant equipment. Occasionally restocking and storing inventory will also be necessary.
In carrying out the duties of this position a great deal of autonomy is exercised with final overview by the Food Services Supervisor. It is also important that Servers work extremely closely with the Food Services Supervisor to ensure that they are up to date on the basic overall operations of The Venue Restaurant & Bar. In all activities it is crucial that Servers recognize that service to students and guests is a top priority.
You will learn to:
Prepare and present quality food and beverage for a variety of hospitality environments.
Practice effective interpersonal communication skills with customers and co- workers to create and maintain positive experiences and relationships.
Maintain a high standard of sanitation and safety in a food service establishment.
Respond to issues and dilemmas arising in the delivery of hospitality services products and guest experiences by using and promoting ethical behavior and best practices.
DUTIES AND RESPONSIBILITIES
General
Maintain up-to-date knowledge of the products and pricing of the Venues food beverages and specials
Take orders and serve guests in accordance with CSSIs guidelines for excellent customer service
Serve alcoholic beverages responsibly to guests by first ensuring that they have proper identification and have not exceeded the in-house drink limit
Operate cash register to accept various types of tender from guests provide proper change to guests balance cash drawer and receipts and document discrepancies
Count and handle cash with accuracy
Count till before every shift to ensure it contains the correct starting float amount
Track inventory and restock food items as needed to ensure demand is met and waste is minimized
Maintain a clean and safe work environment to ensure the health & safety of guests and coworkers at all times; clean and sanitize all work areas and frequently touched surfaces before and after every use
Work as a team with fellow Food Services staff
Assist with setup execution and tear down of catering events as needed
Other General Duties
Work in accordance with corporate by-laws policies and procedures particularly to the CSSI Mission Statement
Practice professionalism and impartiality when handling sensitive personal information
Maintain confidentiality for business practices
Strict adherence to Health & Safety laws policies and procedures
Adhere to CSSIs work attire standards
Work in an organized manner where detail accuracy and confidentiality are critical
Attend meetings and committees when required
Work with members of the College to build strong relationships between CSSI and Conestoga College
Mandatory attendance at monthly staff meetings and CSSI-related training days
Other duties as assigned
WORKING CONDITIONS
Physical Demands
This position may spend long periods of time standing and walking. Lifting of supplies and materials up to 50lbs may also be required from time to time.
Environmental Conditions
This position performs work primarily in an enclosed food preparation area and is faced with frequent interruptions and changing priorities. Work is also required with and near hazardous kitchen equipment including (but not limited to) a cooking range and sharp objects. Some work may be required after regular hours and on weekends.
Sensory Demands
This position may require long periods of work in a warm and busy environment.
Mental Demands
This position is expected to maintain a consistent sense of urgency while completing multiple competing priorities within short timeframes which can cause significant stress. The incumbent also deals with a wide variety of people on various issues.
QUALIFICATIONS
Must be available to work up to 20 hours per week on days evenings and weekends as required
Must have and show proof of Smart Serve Certification
Must be 19 years of age or older
Candidates will be asked to demonstrate the following:
Deep understanding of best practices in cooking and food preparation
o Understanding of CSSIs food services
o Comprehension of instructions and information relating to CSSIs food services
o Familiarity with the Accessibility for Ontarians with Disabilities Act (AODA)
o Familiarity with the Alcohol and Gaming Commission of Ontario
o Highly organized and skilled time management in handling multiple simultaneous priorities
o Customer service skills
o Cultural competence
STUDENT ELIGIBILITY
All students in this position must:
Be in a full-time degree diploma or certificate program at Conestoga College
Maintain a full-time course load. Part-time studies may be allowed for students who are registered with Accessibility Services and require a reduced load
o For Spring term positions (May to August) students must be returning to full- time studies in the Fall term in order to be eligible.
Have a valid Social Insurance Number
International students must also:
Hold a valid Canadian study permit that allows on-campus employment
Adhere to all requirements stated on their study permit
Adhere to all Canadian student visa requirements
HOW TO APPLY
Application Materials
To have your application considered you must prepare the following Application Materials:
A resume letter or audio/video recording that provides the following information:
o Why you are interested in this position
o What skills and/or experiences you have that you feel would be helpful in this position
o Whether you are willing and able to perform work at other campuses
If you are an international student: A Study Permit that allows you to work on campus during the Spring 2022 semester
Instructions
If you are interested in this opportunity please apply through the Conestoga Students Inc. website at providing all of the above Application Materials. If you are an international student please also provide a copy of your Study Permit allowing for on-campus employment during the Spring 2022 term.
Accessibility Diversity & Inclusion
Conestoga Students Inc. is committed to providing equal opportunity for employment without regard to any prohibited ground of discrimination. If you anticipate any need for accommodations for disabilities in the process of applying interviewing or working please feel free to let us know as soon as possible and at any time so that we are most equipped to provide a barrier-free experience.
Employment Type
Part-Time
