Rewards Product Manager, Loyalty Servicing
Rewards Product Manager, Loyalty Servicing
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1 Vacancy
Job Description
If you enjoy creative problem solving are highly analytical and are skilled at building momentum around meaningful work this is the role for you.
The Chase Rewards Loyalty Servicing product team is responsible for delivering loyalty servicing experiences to our specialists and customer that support the ability to earn and redeem Ultimate Rewards points as well as support handling customer inquiries and issue resolution. The Rewards Product Owner will be responsible for making our products better smarter and more personalized by leveraging a deep understanding of customer needs data intelligence and how to create excellence at scale. As a Vice President Product Manager in Loyalty Servicing within Chase Rewards you will define and support the strategic vision for the modernization path of a platform product as you build new specialist and customer centric Rewards journeys. You will drive the planning sequencing and implementation of these initiatives to drive end-state transformation based on value impact and time to market. You should be a self-starter who hasthe ability to operate within a highly matrixed organization effectively influencing and communicating cross-functionally across Product Design Data and Technology teams to drive business results.
Job Responsibilities
- Drive strategic product vision and define roadmap that brings your vision to life by balancing foundational capability enhancements with creative experimentation-driven learning.
- Maintain evergreen product roadmap based on changing market and customer needs that delivers incremental value across multiple releases
- Partner closely with Business Technology Design and Data teams to lead product development efforts ensuring epics and stories are clearly defined with acceptance criteria and delivered on time.
- Drive completion of epics and remove blockers.
- Lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work.
- Communicate product needs progress and business challenges to executive level
- Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g. Risk Controls Legal Compliance)
Required qualifications capabilities and skills:
- 7 years of product management program management or relevant experience
- Proven track record of delivering complex initiatives in fast paced environments.
- Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
- Excellent written and verbal communication skills: able to present facts and ideas in a clear concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate
- Proven success in collaborating with cross-functional teams influencing and driving decisions
- Experience with Microsoft suite (PowerPoint Excel SharePoint) JIRA Confluence Tools.
- Bachelors degree required
Preferred qualifications capabilities and skills:
- Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus
Required Experience:
IC
Employment Type
Full-Time
