**** Sign-on Bonus

Sign-On Bonus for Bilingual Applicants: $1500 (Distributed in 3 parts: $500 after 30 days $500 after 6 months and $500 after 12 months of employment)
The bilingualbonus applies to client-facing positions and will be awarded upon successful completion of the language test.

JOB TITLE: Receptionist /HR Recruiter
LOCATION: Hayward CA (Hybrid)
Type: Full-time

Who are we

Horizon Services Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity Respect Professionalism and Compassion to provide youth prevention youth and adult outpatient sobering programs withdrawal management and co-occurring capable residential programs to support the well-being of women men youth LGBTQIA and BIPOC clients to live healthy fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each others growth.

The Receptionist / HR Recruiteris an integral part of the Human Resources and Operations Department at Horizon Services Inc (HSI). This role will collaborate with staff members throughout the organization to co-create a positive employee experience. We are committed to providing excellent customer service to collaborate well in a fast-paced environment.

How can you make a difference in peoples lives

Accountabilities: (3-5)

• Customer Service: Provides professional and prompt support to staff and embraces diversity in all aspects.

• Talent Acquisition: Co-Creates a talent pipeline for current and future key positions in the organization.
• Talent Engagement: monitors and updates the on-boarding tools and processes

Responsibilities:

• Responds to inquiries from staff related to policies protocol procedures benefits and programs in a timely manner.
• Uses varied methods of communication to reach a diverse population to engage employees.

Talent Onboarding/Acquisition Support Hiring Activities:

• Support hiring managers in all aspects of hiring process including but not limited to reviewing all applicants on the ATS conducting phone screenings scheduling and conducting interviews as needed posting and maintaining jobs on the company applicant tracking system (ATS) and following up with managers and applicants.
• Support New Hire Onboarding ensuring new hire paperwork is thoroughly completed including I-9 administration reference checks background checks first day logistics sending manager reminders etc.
• Create orders for new hires in Wellnessmart for background items such as drug screens physical TB test and Livescan
• Reviews all background testing done at Wellnessmart for proper clearances
• Reviews DOJ site for all Livescan clearances and reviews with manager to receive clearance
• Hosting recruitment events for prospective applicants

HR Administration:

• Support HR database activities benefits administration
• General administrative support to HR team and interface with employees managers and candidates.
• Run Streamline Verify reports for all new hires
• Ensure the program site posters (safety HR etc.) are in compliance and up to date.
• Create business cards for staff
• Use good judgement to report escalated matters as needed.
• Additional HR tasks as assigned

• Assists with the benefits programs such as group health dental and vision life insurance 401k UI COBRA etc.

• Assist employees with health dental life and other related benefit claims.

• Collaboration - Builds partnerships and works collaboratively with others to meet shared objectives. Functioning effectively as a member of a professional team. Represents own interests while being fair to others and their areas. Partners with others to get work done. Gains trust and support of others. Understands and values the roles and responsibilities of other team members.
• Ensures Accountability-Holds self accountable to meet commitments. Follows through on commitments in a timely manner. Acts with a clear sense of ownership. Takes personal responsibility for and learns from decisions actions and failures.
• Interpersonal Communication - Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co- workers managers clients clients families care providers etc. Adjusts to fit the audience and the message. Accepts responsibility for miscommunications or misunderstandings. Avoids escalated

• Collaborative and proactive problem solver.
• Able to provide thoughtful customer service.
• Understands cultural humility and enjoys working in a diverse environment.
• Outstanding ability to follow-through with tasks.
• Highly organized with excellent time management skills.
• Strong attention to detail.
• Excellent writing grammar and spelling skills.
• Strong ability to perform scheduling documentation and coordination tasks.
• Skilled in use of MS Office Suite and able to quickly learn new software.
• Interest in training the Substance Use Disorder field.

• Knowledge of healthcare behavioral healthcare and substance use disorder treatment systems.

• Optimizes work processes-Knows the most effective and efficient processes to get things done with a focus on continuous improvement and delivery of services. Identifies and creates the
• Problem-Solving-Uses a logical approach to address problems or manage the situation at hand by drawing on ones knowledge and experience base and calling on other references and resources as necessary.
• Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. Sets objectives to align with broader program/organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans. Considers impact of plans on others and communicates proactively.
• Values Differences and Cultural Awareness - Recognizes the value that different perspectives and cultures bring to an organization. Seeks to understand and adapt to different perspectives and cultures. Contributes to a work climate where differences are valued and supported. Applies others diverse experiences styles backgrounds and perspectives to get results. Is sensitive to cultural norms expectations language preferences and ways of communicating. Is aware of own cultural biases and proactively seeks consultation from supervisor on