Clinic Receptionist
Clinic Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
CHI St. Josephs Health of Park Rapids part of CommonSpirit Health is an award-winning 25-bed critical access hospital located in the heart of lake country. Fully accredited by The Joint Commission we offer a full range of services including 24/7/365 Emergency Department and Level IV Trauma Center hospitalist program testing surgery orthopedics rehabilitation and more so that you can experience better health.
Responsibilities
As our Clinic Receptionist in our Primary Care & Ortho Clinic at CHI St. Josephs Health now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health youll be a vital part of our office team supporting our clinic manager and keeping things running smoothly. Your success in this role stems from your ability to be kind and personable while still maintaining your work output. You will be answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting verifying and updating patient demographic copays and insurance information; and general administrative support duties.
Youll do a lot of work in various Google programs: Docs Sheets Drive and Calendar to name a few. Youll also handle sensitive information so you know that confidentiality is a must. And while our environment can get very busy at times youll stay calm and work through it knowing the whole team is here to help if you have an issue.
What youll do...
- Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answer phone calls and direct them appropriately.
- Schedule appointments according to office guidelines.
- Obtain accurate patient and insurance information collecting copays (TOS) and deductible amounts.
- Copy/scan patient access related hardcopy materials ( referrals insurance cards etc.) into the correct location in the electronic medical record.
- Prepare charts for patient appointments making sure all necessary information is complete.
- Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
- Perform duties involving record filing retrieval and assisting with the filing of registration documentation in electronic medical records.
- Confirm next day appointments and alert patients as to what documentation is needed including details associated with time-of-service payment.
- Follow up with patients regarding the No Show Guidelinesand send out appropriate communications.
Qualifications
- One year of customer service experience clerical or business-related experience.
Employment Type
Unclear
