Virtual Account Coordinator
Virtual Account Coordinator
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Job Description
Your Role & Responsibilities
Job Summary:
Virtual Account Coordinator is responsible for managing and engaging a portfolio of lubricant-focused customer accounts ensuring consistent communication and service delivery under the guidance of their manager. The role focuses on driving customer experience through efficient customer interaction strategies automated tools and strategic engagement. This position will report to the Senior Manager.
Job Description:
Serve as the primary contact for assigned lubricant Virtual accounts.
Maintain consistent communication through automated tools phone calls and email.
Identify opportunities for upselling cross-selling or resolving issues to enhance customer satisfaction.
If a customer asks a technical question you may connect them to the correct internal support person for the answer.
Collaborate with customer service teams to populate and maintain accurate customer contact information in the database.
Monitor and track customer interactions to identify patterns and opportunities.
Determine ways of improving the efficiency of communications to ensure this large group of customers is communicated with in a meaningful and regular way.
Work with customer service to determine when higher-touch engagement is required escalating accounts as needed.
Align with the customer service team to address day-to-day inquiries and order management efficiently.
Meet or exceed KPIs related to customer interactions and responsiveness.
Track and report on customer utilization retention and GP performance against targets.
Leverage feedback from customers and internal teams to refine lubricant account engagement strategies.
Contribute to developing and enhancing automated outreach processes.
Your Profile
Education and Experience:
Four year degree in Business Administration Industrial Distribution Supply Chain Management or similar from a federally accredited university.
A masters degree may be preferred.
Ability and willingness to travel up to 20%.
Experience in B2B distribution or similar industries is preferred but not essential.
Demonstrated ability to work cross-functionally with diverse teams.
Experience in sales account management or customer service is preferred
Proficiency in Salesforce Power BI or similar tools and data management systems are greatly preferred
Strong communication skills both written and verbal in English are required
Proficiency in French or Spanish are beneficial
Proven ability to manage multiple accounts and prioritize tasks effectively is an asset
Excellent MS Office skills (Word Excel PowerPoint Outlook) Teams and SharePoint.
Our Offer
We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.
Individual development on-the-job training and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
Interested
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).
Brenntag North America Inc. and its subsidiaries use E-Verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team
Required Experience:
IC
Employment Type
Full-Time
