Director, Business Systems
Director, Business Systems
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1 Vacancy
Job Description
Position Summary
We are seeking an experienced Director of Business Systems to lead and scale our Go-To-Market (GTM) technology stack including Salesforce and related systems across Sales Marketing Customer Success and Revenue Operations. In this critical leadership role youll partner with cross-functional stakeholders to ensure our systems are aligned with business goals highly scalable and driving productivity and insights across the GTM organization.
This role is ideal for a systems leader who thrives in fast-paced environments has deep experience in enterprise SaaS GTM workflows and knows how to build scalable systems and processes that empower growth.
About the role:
- Own the GTM systems roadmap and architecture including Salesforce and integrated systems across RevOps MarOps and Customer Success.
- Collaborate with Sales Marketing Customer Success Finance and Product teams to align system capabilities with business objectives.
- Lead the administration configuration and optimization of Salesforce and related tools (e.g. Marketo Outreach Gainsight LeanData CPQ tools ZoomInfo etc.).
- Build and lead a high-performing team of systems analysts admins and developers focused on GTM tools.
- Drive continuous improvement in GTM workflows through automation best practices and process design.
- Ensure system data is accurate accessible and actionable for forecasting attribution and performance analytics.
- Lead end-to-end delivery of complex systems projects including requirements gathering design implementation testing and change management.
- Manage third-party vendors and consultants to support system implementation and administration.
- Maintain a secure compliant and well-documented systems environment in partnership with IT and InfoSec teams.
About you
- 10 years of experience in business systems or RevOps roles with at least 3 years in a leadership capacity.
- Proven success managing Salesforce architecture and administration at a high-growth B2B SaaS company.
- Experience with GTM systems such as Marketo HubSpot LeanData Outreach Clari CPQ (e.g. Salesforce CPQ) Gainsight and similar tools.
- Strong understanding of B2B SaaS sales and marketing processes metrics and operations.
- Experience scaling systems and processes in support of rapid company growth.
- Excellent project management skills with a track record of delivering cross-functional systems projects.
- Strong analytical skills and understanding of data governance and reporting best practices.
- Excellent communication collaboration and stakeholder management skills with the ability to translate business needs into scalable system solutions.
- Bachelors degree in Business Information Systems Computer Science or a related field (MBA or advanced degree a plus).
Work Location
San Francisco CA Hybrid
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
The compensation package for this position may also include equity and benefits. More details about our company benefits can be found at the following link: transparency
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastest-Growing Private Companies in the Bay Area
- Forbes - 2024 Americas Best Startup Employers
- SF Business Times - 2024 Fastest Growing Private Companies Awards
- Fast Co -Best Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.
Required Experience:
Director
Employment Type
Full Time
