Customer Marketing Consultant
Customer Marketing Consultant
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$ 62200 - 105700
1 Vacancy
Job Description
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.
Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.
Customer Marketing Consultant
A Brief Overview
The Customer Marketing Consultant is responsible for assisting with managing and growing our online customer community and executing campaigns to strengthen customer engagement. This individual will work closely with the Customer Marketing Senior Manager and collaborate with cross-functional teams to enhance the customer experience identify customer advocates and drive participation within the community. The ideal candidate has a passion for community management excellent communication skills and experience in customer-focused marketing strategies. This role is ideal for someone who is proactive creative customer-centric and thrives in a collaborative environment. Additionally the candidate must be able to quickly learn and adapt to new technology platforms and systems to support the community.
What you will do
- Oversee the day-to-day operations of the online customer community
- Moderate discussion forum within the community including direct responses and escalating topics as necessary
- Develop weekly virtual interactive activities designed to engage customers and encourage participation within the community
- Complete administrative tasks within the community to support its integrity and accurate data collection
- Provide regular updates to internal content contributors on the performance of their content within the community including engagement metrics customer feedback and campaign results.
- Collaborate with other teams to distribute valuable content to the community including guides product information blogs and discussion prompts
- Execute customer communication campaigns aimed at educating and retaining community members
- Create and write clear and differentiated campaign messaging claims and assets
- Assist with executing client contact and WSE campaigns across existing marketing & communications channels
- Partner with stakeholders across Product Management CX and other marketing departments to identify opportunities and help customers become aware of and adopt key product features
- Performs other duties as assigned
- Complies with all policies and standards
Education Qualifications
- Bachelors Degree or equivalent experience preferred
Experience Qualifications
- Typically 2 years Experience in marketing or communications-related field preferred
Skills and Abilities
- Proven experience in customer engagement advocacy and communications programs. (Basic proficiency)
- Demonstrated experience with marketing automation platform (Basic proficiency)
- Demonstrated experience with AdvocacyHub (formerly Influitive) platform (Basic proficiency)
- Demonstrated experience with building and analyzing reports in Lookr (Basic proficiency)
- Excellent verbal and written communication skills (Intermediate proficiency)
- Excellent interpersonal skills with ability to communicate cross functionally with employees at all levels of the organization (Intermediate proficiency)
- Possesses humility empathy and high intellectual curiosity (Intermediate proficiency)
- A demonstrated commitment to high professional ethical standards and a diverse workplace (Intermediate proficiency)
- Adaptability to the job and working in a fast paced continually changing business and work environment while managing multiple priorities (Intermediate proficiency)
- Proficient in Microsoft Office Suite (Intermediate proficiency)
Travel Requirements
Minimal travel required -- 5%
Work Environment
- Work in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
The preferred location for this role is Atlanta GA and the salary range for this location is $62200.00 to $105700.00. All qualified external applicants will be considered for an in-office role based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the companys discretion. The candidates final salary offer will be based on the candidates skills education work location and experience.
A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.
Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.
Required Experience:
Contract
Employment Type
Full-Time
