SR IT Support Specialist

Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents we create the technology that enables our customers to make fact-based decisions improve process yields and comply with ever-changing regulatory requirements.

Particle Measuring Systems is seeking to hire a Support Specialist.

This role will be a key part of a growing team that helps drive the success of the IT department by providing excellent customer service and technology experience. The Sr. IT Support Specialist will ensure PMSs systems are efficient secure and up to date providing IT support and expertise to keep everything running smoothly across our global operations. The ideal candidate will possess a strong sense of leadership curiosity willingness to learn and grow and a blend of technical expertise problem-solving skills and customer focus.

Responsibilities:

Establish clear escalation points for both first and second level technical support across our global operations.

Troubleshoot and resolve technical issues efficiently and effectively escalating complex problems as needed.

Communicate with our internal associates and team members for efficient resolution.

Provide guidance and mentorship to the support team in delivering the IT support operating model.

Provide remote and on-site technical support to customers as required.

Document and track customer issues and resolutions.

Maintain inventory of hardware and software assets.

Participate in the development and improvement of IT support processes and procedures.

Manage AD (Active Directory) users and groups permissions and Microsoft Exchange email systems.

Provide Support for our Microsoft 365/Azure environment with emphasis on Outlook Microsoft Teams OneDrive and SharePoint applications.

Qualifications

Associates degree in information technology or equivalent experience.

Strong understanding of computer hardware and software systems.

Knowledge and understanding of Microsoft 365 and Azure environment

Understanding of networking including DNS DHCP TCP/IP

Strong documentation skills

Experience with troubleshooting and resolving technical issues.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Creative thinker and curiosity for technology.

Strong and creative problem-solving and analytical skills.

Ability to work in a fast-growing team.

Team player and excellent customer service.

Required Skills:

Exceptional communication and leadership skills.

Strong analytical and creative problem-solving abilities.

Proven Work experience with Microsoft Server technologies including Active Directory File/Folder Permissions Print Management Remote Desktop etc.

Experience with working with Hypervisor technology (Hyper-V and VMware)

Experience with cloud-based technology and applications.

Experience with Microsoft Exchange (On-Premise and Online).

Working knowledge of Microsoft Intune and SharePoint

Ability to effectively communicate in English in both written and oral forms.

Ability to evaluate and implement emerging technologies.

Must demonstrate a continuous improvement mindset.

Additional Preferred Qualifications:

Experience with network infrastructure and security.

Familiarity with database management systems.

Experience with ITIL service management framework.

The Nuts and Bolts

Location Boulder CO.

2025 Benefits At-a-Glance

Our benefit package is provided through our parent company Spectris.

• Medical
• Health Advocate This confidential service can help you; your spouse dependent children parents and parents-in-law resolve health care and insurance-related issues manage chronic conditions and improve your health and well-being.
• Dental Delta Dental PPO; DeltaCare USA
• Vision VSP Vision Plan
• 401(k)
• Flexible Spending Account
• Onsite Wellness Clinic Onsite physician for basic health and wellness consultations.

Pay Range

$70000-85000 depending upon experience.

How we determine what we pay (compensation philosophy)

Particle Measuring Systems determines pay for positions using local national and industry-specific survey data for the Boulder Colorado area. We will evaluate external equity which is the relative marketplace job worth of jobs directly comparable to jobs within our company.

For new hires we to make competitive offers between the minimum and around the midpoint of the range. This allows the new employee room for future merit increases during review cycles. There may be times when we will offer above the midpoint. The decision to do so will be based on the applicants level of experience education and specialized knowledge and skills. Additionally we consider the external market rate the amount we have budgeted internally and the compensation rates of the employees within the company doing the same position.

Particle Measuring Systems is proud to be an Equal Opportunity Employer