PM Host / Hostess - New Concept Restaurant - Hilton Tampa Downtown
PM Host / Hostess - New Concept Restaurant - Hilton Tampa Downtown
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Job Description
EOE/AA/Disabled/Veterans
What will I be doing
As a Restaurant Host/Hostess you would be responsible for welcoming guests and escorting them to their seats for dining in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Greet guests warmly and professionally upon arrival.
Manage reservations and waitlist using OpenTable or designated system.
Maintain accurate seating chart to balance server sections.
Escort guests to tables and present menus promptly.
Update OpenTable in real time for walk-ins no-shows and table status.
Communicate with service team to ensure smooth table turns and guest flow.
Answer phones and reservations hours and menus.
Monitor lobby and guest wait times keeping guests informed.
Complete opening/closing side work including menus and podium setup.
Maintain cleanliness of host stand and entry area; handle guest concerns or special requests professionally.
What are we looking for
We are seeking a professional host/hostess who is excited to be part of the Che Vita opening team. The ideal candidate is warm polished and proactive with a welcoming presence and a make it happen attitude.
Candidates should have 12 years of experience in a host or front desk role ideally in an upscale or Italian restaurant setting. Familiarity with OpenTable or similar reservation platforms is preferred. A strong sense of hospitality attention to detail and the ability to manage flow during busy service are essential helping to create seamless and memorable Che Vita Experiences from the moment our guests walk through the door.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Employment Type
Full-Time
