Customer Support Coordinator II
Customer Support Coordinator II
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$ 22 - 28
1 Vacancy
Job Description
Bring YOUR energy to Alliant Energy!
At Alliant Energy our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today while powering whats next in energy. When our employees say I am energy it means they take pride in the work we do when disaster strikes as well as all the days in between. We want you to be safe happy and healthy. Thats why we prioritize safety offer volunteer opportunities and provide competitive pay comprehensive health and retirement benefits tuition reimbursement and paid time off.
Job Summary
Are you a self-starter with a knack for solving complex billing challenges and delivering exceptional customer service Were seeking a detail-oriented professional with advanced Excel skills and experience in customer support and billing. In this role youll tackle escalated billing issues validate usage data and support process improvements. Join us and help drive accuracy efficiency and customer satisfaction.
What you will do
Performs standardized tasks associated with assigned billing parameters which may include summary billing billing exceptions inaccurate metering non-meter billing set-up electronic meter reads and contract processing.
Analyzes and responds to moderately complex or escalated customer billing inquiries. May be required to adapt standard procedures and processes to resolve customer issues.
Responsible for understanding and applying rate tariffs including keeping current on rate changes and communicating with internal and external customers as necessary.
Keeps complete and accurate documentation on customers as appropriate including audit trails bills changes in metering contracts and communications. Creates or modifies written processes as needed.
Initiates work orders for meter readings service requests construction and/or customer program offerings.
Answers customer calls and responds to inquiries.
Answers outage and emergency calls.
Mentors less-experienced staff as needed.
May be required to adapt standard procedures and processes to resolve customer issues.
Engages in other duties as needed that support Alliant Energys Values and helps deliver on our Purpose to serve customers and build stronger communities.
Education Requirements
Associate Degree Preferred
Required Experience
3 years technical and/or professional experience in related customer service or call center
Preferred Experience
Experience in billing
Knowledge Skills and Abilities
Demonstrated effective interpersonal verbal and written communication skills.
Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems.
Ability to successfully pass web-based pre-employment screening assessments.
Demonstrated proficiency in basic math.
Ability to work under minimal supervision.
General understanding of electric and gas pricing and operations.
Works in a diverse and inclusive environment.
Key Skills
Billing Business Process Improvements Continual Improvement Process Customer Relationship Management Issue Management Process Automations Regulatory Compliance Root Cause Analysis Training
Our people are passionate about what they do the product they sell and the customers they serve. If youre looking for an opportunity to be a part of a work family that values collaboration innovation and dedication were the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
$22.48-$28.08This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position experience skill set internal pay equity and other relevant qualifications of the applicant.
Its not just what we do; its how we do it.
Live Safety. Everyone. Always Make Things Better Care For Others Do The Right Thing Act For Tomorrow Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicants qualifications are considered without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process please email .
Required Experience:
IC
Employment Type
Full-Time
