Junior Support Technician - German-speaking
Junior Support Technician - German-speaking
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Job Description
Xensam: SAM Disrupters
Xensam is the leading provider of AI-powered cloud-hosted Software Asset Management technology. Were looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence energy & enthusiasm that flows through the organization today.
We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts but we also know that its you the person behind the experience that makes it count.
About the role
We are now looking for a junior customer-focused and collaborative colleague to join our growing team in Romania. You will be working with our technical support team and providing high-quality support to customers worldwide. You will assist with testing (QA) of our technical solutions and help guide and educate our users on how to best configure and make use of our software.
Responsibilities
- Providing technical assistance to customers and end-users.
- Diagnosing and resolving software-related issues
- Communicating effectively with customers.
- Managing and documenting support tickets.
- Collaborating with the technical team for issue resolution.
- Staying updated on Xensams software products and features.
- Gathering and relaying customer feedback for product improvement.
Qualifications
We are seeking individuals who are service-oriented problem solvers and have a passion for learning new things. This is a great opportunity for someone at the start of their tech career. To succeed in this role we also value the following:
- 1 year of technical support experience or a technical education (degree in Computer Science or similar).
- Excellent communication skills in English and German are strict requirements for this role.
- Good basic technical competence.
- Service-oriented & problem-solving mindset.
- Effective Google research skills.
- Familiarity with Windows/Mac/Linux.
- Self-motivated and eager to grow and develop within the company.
Please note: if you have experience in Software Asset Management you will be prioritized in this recruitment.
What you get
- A key role in an exciting international expansion.
- The opportunity to help build our office in Romania from the ground up.
- A dynamic work environment with a high degree of responsibility.
- Competitive salary and benefits.
- If sales targets are met all employees enjoy an annual destination trip.
- Join an ambitious and diverse team and work with cutting-edge technology in the fastest-growing SAM software on the market.
- An opportunity to shape your career growth while contributing to the companys success.
- Other location-specific benefits.
At Xensam our core values define our culture:
REBELLIOUS We foster a rebellious spirit promoting freedom within responsibilities and encouraging initiative.
HUMANE Our team promotes a caring inclusive environment where diversity is valued and individuals are respected and empowered to be themselves.
HARMONIOUS We prioritize harmony valuing work-life balance and creating a pleasant atmosphere.
Join Xensam for a balanced collaborative and caring workplace. If youre a team player eager to grow professionally APPLY now!
As part of our recruitment process we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.
Employment Type
Full Time
