Application Architect (CRM)

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If youre interested in joining their team of 2700 diverse individuals and accessing competitive rewards and benefits all while knowing you are part of a greater movement then apply today!

About The Workplace

We are seeking a highly skilled and experiencedApplication Architect CRM to join our IT Solutions team at Vancity to lead the design development and implementation of scalable and secure customer relationship management solutions. You will work closely with business leaders product managers developers and IT teams to ensure that solutions are scalable secure and aligned with regulatory requirements specific to the financial services industry. This role will be pivotal in aligning CRM architecture with business strategy ensuring the platform supports sales service and marketing goals efficiently.

This role will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office or Ontario home based office. Vancouver-based candidates may be expected to come into office at least once per week.

Key Responsibilities

Solution Design & Architecture:

• Lead the design and architecture of CRM application strategies and roadmaps addressing functional and non-functional requirements.
• Evaluate and enhance CRM capabilities for better functionality user experience and performance.
• Translate business requirements into actionable architectural designs ensuring alignment with enterprise architecture and compliance frameworks.
• Incorporate modern technologies like microservices cloud-native and API-first architecture.

Collaboration with Stakeholders:

• Partner with business leaders and stakeholders to define requirements and ensure solutions meet strategic and operational needs.
• Identify opportunities for automation and efficiency improvements.
• Provide technical leadership to development teams for optimized solution implementation.

Technology Leadership:

• Stay updated on emerging technologies and industry trends promoting best practices for system integration and data management.
• Evaluate and recommend third-party solutions to enhance technology capabilities.

Security & Compliance:

• Ensure solutions are designed with a security-first mindset and comply with industry regulations (e.g. GDPR SOX PCI DSS).
• Advocate for secure software development practices.

Integration & Legacy System Modernization:

• Design integration strategies for new solutions with legacy systems.
• Support the modernization of legacy systems with efficient architectures.

Documentation & Knowledge Sharing:

• Create comprehensive solution architecture documentation.
• Share knowledge and best practices with the IT team providing mentorship and participating in architecture reviews.

Required Qualifications

Education & Experience:

• Bachelors degree in computer science Information Technology Engineering or a related field
• 7 years of experience in architecture systems design or IT consulting with at least 3 years of experience in the financial services industry focused on CRM architecture and implementations. (Salesforce Microsoft Dynamics)
• Proven experience designing and delivering complex technology solutions for enterprise-level financial institutions.
• Strong understanding of CRM data models API integrations workflows and automation
• Strong background in enterprise architecture frameworks (e.g. TOGAF Zachman Framework).
• Technical Skills:
• In-depth knowledge of cloud platforms (AWS Azure Google Cloud) including cloud-native design principles and services (e.g. microservices serverless architectures containers).
• Strong understanding of system integration technologies including RESTful APIs message queues and ESBs (Enterprise Service Bus).
• Experience with databases (SQL Oracle and NoSQL) data warehousing and data pipelines.
• Familiarity with DevOps practices and tools (e.g. CI/CD Docker Kubernetes Ansible).
• Expertise in security technologies such as identity management single sign-on (SSO) data encryption and secure coding practices.
• Compliance & Regulatory Knowledge:
• Strong understanding of financial regulations such as SOX GDPR PCI DSS and AML/KYC.
• Experience in ensuring that solutions meet regulatory and compliance requirements specific to financial institutions.

Soft Skills

• Strong leadership and communication skills with the ability to engage with both technical and non-technical stakeholders.
• Excellent problem-solving and critical thinking abilities with a proven track record of delivering innovative solutions to complex business challenges.
• Ability to work collaboratively within a cross-functional team environment fostering a culture of continuous improvement and technical excellence.
• Strong organizational and project management skills with the ability to prioritize and manage multiple concurrent initiatives.

Preferred Qualifications

• Certifications such as TOGAF AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP).
• Familiarity with containerization and orchestration tools (e.g. Docker Kubernetes).
• Experience working with lending platform core banking systems payments platforms and other financial services technologies.
• CRM Certifications (Salesforce Application Architect MS Dynamics 365 Architect) preferred.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

Posting Deadline: Posted until Filled

The salary range for this role is $102200.00 to $153200 annually. Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity.

We Offer

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• We are the largest private-sectorLiving Wage Employerin Canada and have been consistently recognized as one of theTop Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper.Diversityin our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process please reach out to our Talent Acquisition team at for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.