GTM Strategy and Operations Associate - Customer Success
GTM Strategy and Operations Associate - Customer Success
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1 Vacancy
Job Description
The GTM Strategy & Operations Associate will join a global team driving Datadogs next phase of growth. Were interdisciplinary thinkers leveraging diverse business backgrounds in management consulting investment banking business development and tech to accelerate Datadogs global growth. We work directly with Datadogs most senior leaders to set corporate strategy improve efficiency across the business support data-driven decision-making own complex operations and more. In this role you will be key to identifying areas for revenue growth helping Datadog make data driven decisions and designing and executing on strategic initiatives across our go-to-market teams.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them
What Youll Do:
- Develop strategic plans for our business and operating divisions both short-term (<12 mo) and long-term (>24 mo) - from creating high-level recommendations (e.g. setting headcount and KPI targets) to leading new operational initiatives (e.g. defining new business priorities driving special projects to accelerate revenue designing incentive structures to achieve targets)
- Generate quantitative analytics and qualitative insights on how to improve the business while maintaining business effectiveness & efficiency
- Independently design launch and lead global transformations programs and deliver improvements to our operating model; own the success outcomes and progress reporting to leadership. Align relevant stakeholders across the company to drive projects to completion.
- Wear many hats: partner with senior stakeholders in customer success technical solutions sales product marketing finance HR and more on key strategic and operational priorities.
- Drive thinking in key business areas as a trusted adviser to leadership.
- Independently drive and lead reviews of our global key performance metrics with senior go-to-market leaders
- Work on special projects for the c-suite and executive team.
Who You Are:
- At least 2-4 years in Customer Success / Sales / Marketing strategy management consulting investment banking / equity research or equivalent.
- Strong sense of ownership: will own and measure outcomes along with customer success sales marketing technical solutions product etc.
- Strong analytical problem solving abilities: can model any operational question with high attention to detail.
- Proven ability to proactively develop actionable recommendations and process improvements from qualitative and quantitative data.
- Strong verbal and written communicator.
- Experience presenting to senior stakeholders.
- Experience with BI Tools (Tableau Metabase Looker etc) or a willingness to learn on the job.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
- Continuous training and career growth
- New hire stock equity (RSUs) and employee stock purchase plan
- Generous and competitive US benefits
- Friendly and inclusive workplace culture
Bonus Points:
- Prior experience working in Customer Success / Sales / Marketing Strategy
- Experience manipulating and analyzing complex datasets using SQL and/or Python
- Equally comfortable with the big picture and with the details
- Experience working in a SaaS or high-tech company
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
IC
Employment Type
Full Time
